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IT, or information technology, is a rapidly advancing and evolving industry. From year to year, software and programs that were once at the forefront of technology can become obsolete, which is why ongoing IT training is so important for anyone involved in the field.[...] Read More

Simply memorizing the key definitions of ITIL®, knowing each stage of the lifecycle and advancing through the programs is not enough to demonstrate superior knowledge or the ability to lead an IT service company through implementation.[...] Read More

Even the best consulting is ineffective if it’s poorly targeted. No matter how many maverick visionaries or tech industry leaders you ask to assess your operating standards, you’ll require a focused effort to learn anything truly useful.[...] Read More

A huge range of professionals earn ITIL® qualifications. Since this framework addresses issues throughout the entire business process, its lessons and principles apply to diverse IT and management occupations.[...] Read More

For today’s service providers, business depends on user satisfaction, and to truly satisfy users, you have to make good on your promises. The deliverables you agree to furnish can’t be spotty or inconsistent.[...] Read More

If you’re like most training managers, time is always biting at your heels. No matter how much planning you do, there’s always more in your immediate future, and sometimes, it seems impossible to fit everything in the schedule.[...] Read More

ITIL® Awareness training helps companies become familiar with ITIL and ITSM concepts. These classes teach entire workforces about the basic principles and motivations behind the popular ITSM framework.[...] Read More

ITSM frameworks, like ITIL® processes, are extremely well thought out. Ample planning goes into devising any new concepts or ideas that could potentially make their way into the official versions. As such, change is relatively slow.[...] Read More

As tech qualifications go, the Certified Information Systems Auditor isn’t the most common. With the number of people who’ve earned CISA® credentials peaking in the low hundreds of thousands worldwide, each one of these individuals plays an extremely valuable role in maintaining modern auditing standards.[...] Read More