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May 3

Access Management Process

May 3rd, 2013 by

The role of the Access Management process is to grant access rights to a service or group of services while preventing access to non-authorized users. The aim within this process is to maintain the confidentiality, availability and integrity of the data and intellectual property within an organization.[...] Read More

Aug 15

Access Management – A Service Operation Process

August 15th, 2012 by

infographic finger push tablet Template jigsaw banner.Access Management is one process in the Service Operation phase of the ITIL® Service Lifecycle. Access Management deals with granting authorization and access to IT applications and services to “authorized users” while preventing unauthorized access at the same time. This process offers users the right to access a service or a group of services as outlined in policies from Security Management and Availability Management. Access Management allows the organization to manage the confidentially, availability, and integrity of the organization’s data and intellectual property.[...] Read More

Dec 1

Examining Service Operation Processes: Access Management

December 1st, 2011 by

Businessman using smart phoneThe Service Operation phase of the ITIL® Service Lifecycle ensures that customers and users are receiving services at the agreed upon levels.  Service Operation is also responsible for maintaining the applications, technology, and infrastructure that support service delivery.  To help Service Operation achieve its objectives, there are five processes (Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management) and four main functions (the Service Desk, Technical Management, IT Operations Management and Application Management). All of these processes and functions come together to play an extremely pivotal role in Service Operation.[...] Read More

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