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May 31

The 6-Step CSI Model

May 31st, 2013 by

Businesses need to continuously upgrade and improve their services in order to remain competitive.  Therefore, there is a need for steady, ongoing improvements throughout the Service Lifecycle.[...] Read More

Feb 14

6 Step CSI Model in ITIL® V3 and its Fundamental Principles

February 14th, 2011 by

Solutions AheadOrganizations need a secure and detailed knowledge base that can help them carry out their processes. ITIL® V3 has been specifically designed for this purpose. ITIL is a framework that has many processes which IT organizations should adhere to. If an organization begins following the structure in ITIL V3, business can start to flourish.[...] Read More

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