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Why Your Business Should Offer Employees ITIL® Certification Training

Training  The collection of best practices in the IT industry known as ITIL® can transform the way  a company does business. Some of the ways that ITIL implementation can boost business is by increasing workplace efficiency, improving quality and consistency of service and the optimization of services offered.

Implementing ITIL on a large scale can be tricky, and it often requires more than just the adoption of principles by executives or top-level management. Although it necessitates an initial investment, offering employees ITIL Certification training can be a smart and beneficial move for companies of any size.

Training is Available at All Levels

Some businesses mistakenly believe that ITIL Certification training is only necessary for those professionals who will be playing a direct managerial role or overseeing new changes and the adoption of ITIL protocol.

In reality, however, that couldn’t be further from the truth. ITIL Certification is not a one-size-fits-all option, and there are training programs available at a variety of levels and duration lengths. Entry-level employees might benefit most from an introductory program like ITIL Awareness, which lasts just a single business day and introduces key concepts of ITIL to participants.

At the other end of the spectrum are more advanced training programs like Managing Across the Lifecycle, or MALC, which might be ideal for someone who will eventually oversee the various interactions between phases of the lifecycle.

ITIL Certification Training Will be Appreciated by Employees

Any employer or experienced manager knows that some training is not appreciated by employees, with participants treating the exercise as a day off from typical obligations. ITIL Certification training, however, may be different.

Since each of the certification courses conclude with an exam, participants are more likely to actively participate and study materials in order to pass. Passing the exam means having an additional certification to add to their resume and boost their credentials, making it a desirable program that will be fully appreciated by your employees.

Training Can Take Place On-Site or Online

Once you have decided to embrace the idea of ITIL Certification training for employees, you will have the choice of multiple platforms for that training. Onsite training can be a great way to grab the attention of participants, and trainers can come directly to the workplace for week-long sessions.

Alternatively, however, businesses can opt for online ITIL Certification training. This might be the best pick for those who operate multiple offices across the country or even around the world. Anyone with access to a computer and the Internet can participate without having to be inconvenienced.

ITIL Certification Can Speed up Implementation

If you’re on the cusp of ITIL implementation, then nothing could be better than ITIL Certification training. Have employees enroll in courses like Service Design, Service Transition, Service Operation, Service Strategy and Continual Service Improvement.

Each of these training programs covers a different area of the ITIL lifecycle and will ensure that your company can fully embrace and understand the benefits of a new framework.

At Ashford Global, businesses of any size can find the right types of ITIL Certification training for each of their employees.

Contact us to learn more about our ITIL Certification Training Programs.

 

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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