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Why ITIL® Services Are More Robust

Don’t be fooled by the fact that there are so many different ITSM® frameworks out there. They’re not all equivalent, and some are far superior to others by a long shot. ITIL® is just as easy to implement as some of the less in-depth alternatives, but it has a clear edge in terms of how robust the resulting services are.

The Importance of Robust Services

IT services rarely survive unchanged from the planning to implementation stages. No matter how good your intentions are, your consumer may have envisioned something a bit different. In other cases, the response your service delivers under an actual load will be markedly different from your original plans, necessitating subsequent adjustments and modifications.

Robust services can be adapted to overcome these hitches in the road without collapsing or needing to be completely overhauled. It’s important to use an ITSM framework that includes built-in allowances for changes from the start.

Robustness Must Be Built-in

Services that aren’t planned for robustness can’t catch up later. For instance, services that were created by departments or teams that each used different approaches to solving the same problem often combine the best of numerous techniques, but they’re also typically fraught with the accompanying disadvantages as well. Because these services lacked direction, minor modifications now require large amounts of work just to get all the parts working together.

ITIL services don’t force you to change everything you do, but they make it much simpler for your staff to keep the big picture in focus, even as they fill in the fine details. This adherence to an underlying scheme ensures that your service can bounce back when things go wrong. ITIL services are better-suited to responding to changing client desires because the framework addresses such transitions specifically.

Ensuring Staff Adequately Adjust to Changes

Your IT services aren’t the only aspects of your business that have to be robust. Your staff also has to understand how to adjust workflows, implement quick procedural modifications and maintain high levels of efficiency in the face of changing demands. Because your IT services are reliant on the people who deliver them, you can’t possibly hope to make them robust without improving your team as well. ITIL service training helps people at all levels of the Service Management process learn how to make their work more adaptive.

ITIL services focus on the methodology that allows your organization to deliver an actual IT product. While the particular attack plan is left up to you, bolstering your techniques with the ITIL framework makes them less vulnerable to unforeseeable changes and sudden setbacks.


About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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