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Which ITIL® Processes Should Your Training Focus On?

ITIL Processes TrainingITIL® processes compartmentalize the Service Lifecycle into five broad categories, each of which is further divided into individual processes and procedures. Although the five major process classifications, Continual Service Improvement, Service Strategy, Service Design, Service Transition and Service Operation, are intended to be applied together in a comprehensive fashion, there are finite limitations to corporate education.

As such, training managers often have to be selective in their implementation of ITIL training.

Understanding the ITIL Processes

Before a training manager can schedule an effective training regimen, they must possess some basic familiarity with the subject matter. Although gaining advanced ITIL Certification often requires years of learning, participating in basic ITIL Awareness training can make it easier for managers to bridge the knowledge gap and implement education that ultimately serves the needs of the organization in question.

As those who have already completed ITIL Awareness or ITIL Foundations training know, each ITIL process concentrates on a well-defined body of activities that ultimately contribute to the conceptualization, implementation, delivery and maintenance of IT services. Although they’re all part of the same general framework, however, these processes are distinct from one another.

For instance, some deal with availability or financial provisioning, while others are geared towards managing incidents and problem requests. When educating a workforce for comprehensive ITIL competency, it’s important to target different teams with specific process-based module training.

Who Requires What Training?

So how do you determine which segments of your workforce should participate in specific ITIL training programs? Before making a final decision on your own, it may be wise to sit down with your team managers and get their feedback on the roles their subordinates play during the execution of a typical project.

Consider the fact that although ITIL processes are distinct, few IT employees deal with them in an exclusive fashion.  The flexible nature of the modern workplace often necessitates overlap. Integrating internal feedback into your training scheduling process may be the most effective way to discover what kinds of knowledge different members of your workforce will actually benefit from.

Customizing Your Training Regimen

After you’ve assessed the unique training needs of your workforce, you may be motivated to sign up for courses immediately, but don’t assume that all ITIL training programs are equivalent. Good courses make it easy to customize content to meet the requirements you identified earlier, and it goes without saying that the delivery of information must fit in with your schedule.

Also bear in mind that because ITIL Certification is typically a long-term investment. Training should ideally be complemented by ongoing assessments and efficacy evaluations. As your workforce learns and completes projects by applying the ITIL principles they master, they’ll exhibit more streamlined workflows, and their progress will serve as a convenient indicator of how well your training plan actually functions.

Your training provider must be willing to work with you as you strive to master ITIL concepts. Ashford Global IT training staff are well versed in modifying curricula to meet the specialized needs of diverse workforces, and they’re more than willing to build on your feedback. Contact them today to implement a training regimen that teaches your staff about the ITIL processes in the most effective fashion.


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Frank is a leading trainer in IT Security.

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