Home » ITIL » What Should You Expect from ITIL® Awareness Training?

What Should You Expect from ITIL® Awareness Training?

ITIL Awareness TrainingITIL® Awareness training helps companies become familiar with ITIL and ITSM concepts. These classes teach entire workforces about the basic principles and motivations behind the popular ITSM framework.

For many organizations, training serves as a vital introduction to the critical ideas they’ll later use to manage IT projects in a more business-aware fashion. Knowledge gleaned from ITIL Awareness courses will help actions performed by staff better tie into your overall strategic goals.

Improve Your Decision-Making Process

One of the main goals associated with ITIL is making IT processes more relevant to business leaders. For instance, although the creation of a new server bank to accommodate a consumer is definitely pertinent to profitability, an extra push or additional knowledge to link the IT actions you take to their specific fiscal effects may be required. ITIL helps to redefine these endeavors to paint a more accurate picture of how IT service processes impact the long-term corporate health.

Although it’s just an introductory course, ITIL Awareness focuses heavily on teaching your staff how their work might fit into a larger framework. True, they won’t have the skills required to implement a complete ITSM system following a single class, but they’ll definitely understand the need for one and the potential benefits.

Knowledge Makes Accommodation Simpler

Why is ITIL Awareness training so effective? Many firms derive advantages simply from knowing more about what goes into a typical IT project. Because such projects are becoming a huge part of modern business, training can make routine endeavors far easier to tackle in an efficient manner.

To many professionals, IT is a black box. Unfortunately, the technical hurdles associated with learning specific technologies often dissuade organizations from critically examining their own IT practices. Managers, for instance, may demand goals be met without really comprehending what that might require, and salespeople who don’t know anything about IT could unwittingly promise customers more than their firms can actually offer.

One of the biggest advantages of ITIL Awareness programs is that they help preclude such outcomes. The salesperson from the above example doesn’t have to understand the code behind the IT services you provide for consumers. However, if they’re aware of how said code is generated, they can better address user needs and inquiries.

Because the framework focuses on profitability and other core business concepts, ITIL makes it even easier for your staff to keep your IT work within budget and control your digital resources effectively.

Familiarity Is Not Mastery

Finally, know that ITIL Awareness training won’t instantly turn your firm into some kind of ultimate repository for all things IT. Implementing this course as part of your corporate education regimen is a great first step. Once you realize the advantages ITIL training provides to not only your staff, but to your business as a whole, you will want to continue through the other levels of ITIL Framework.

Ashford Global IT consultants have trained countless individuals and businesses in the ITIL methodology. Learn more about adapting this industry-accepted platform by contacting them today.



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Mary is a leading trainer in Microsoft® and Business Applications.

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