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What Is The Role Of A CCB In An Organization?

ITIL® V3 provides various strategies which IT organizations can implement to help them stay above the competition. The strategies and practices mentioned in ITIL V3 are time-tested and detailed. Therefore, any IT organization that implements the ITIL V3 strategies will affect its business operations in a positive way. Out of the many roles and processes ITIL V3 discusses, the Configuration Control Board (CCB) plays a major part.

What is the CCB?

The Configuration Control Board is also widely known as the Configuration Management Board. It is responsible for maintaining, developing and controlling the network strategy within an IT organization. The Configuration Control Board is frequently headed by the CIO. Other members of the Board are voted on by the company or selected by the CIO.

The main goal of the CCB is to develop strategies and make decisions to ensure that the policies of Configuration Management are applied throughout the Service Lifecycle. The CCB will create Configuration Baselines to ascertain that the services, systems, platforms, and infrastructure meet the conditions established in Service Design. The Board will also perform audits throughout the year to confirm the accuracy of the Configuration Management System. It is imperative to assess how any security update, software upgrade, or service pack will change the operational features of the organization’s network. The CCB will evaluate any changes in the service configuration to check that these changes are in accordance with contractual and internal requirements.

To learn more about the Configuration Control Board, enroll in the ITIL V3 Service Transition course at Ashford Global IT.


About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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