Home » ITIL » What is the ITIL® V3 Foundation Course?

What is the ITIL® V3 Foundation Course?

ITIL® is a proven framework for effectively managing IT Service Management (ITSM) in any organization. Today, many small and large businesses around the globe have implemented the ITIL framework in their companies including NASA, IBM, HP, Disney, and Boeing to name a few.

It is not easy to implement ITIL in any organization. Many organizations take years to implement it while others totally fail. One of the major reasons as to why a large number of businesses fail to successfully implement the ITIL framework is due to lack of knowledge and desired skills. The ITIL Qualification Scheme is specifically constructed so that organizations can conveniently design and implement the ITIL framework via trained ITIL professionals.

The ITIL V3 Foundation course is the first module in the ITIL V3 Qualification Scheme.  This course provides IT professionals with an overview of ITIL and IT Service Management.  In the ITIL V3 Foundation course, IT professionals will study:

  • The key concepts in ITIL and IT Service Management
  • The five stages of the Service Lifecycle – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • The main processes, activities, and roles in each phase of the Service Lifecycle
  • How this framework will change the way employees and management work
  • Benefits of implementing ITIL
  • Why this framework is necessary for every organization

Who Should Attend ITIL V3 Foundation Training?

There are no restrictions or prerequisites as to who can attend this course. Anyone can attend it but this course is best for IT professionals, including IT Management, IT Support Staff, IT Consultants, IT Developers, Service Providers, Business Managers, and System Integrators.

ITIL V3 Foundation Certification Exam

To earn the ITIL Foundation Certificate, students must pass a closed-book, 60-minute exam.  This exam consists of 40 multiple-choice questions.  The passing score is at least 65%.  To prepare for this exam, taking an ITIL Foundation course from an accredited institution is strongly recommended but not a prerequisite.

After passing the ITIL V3 Foundation course, candidates can then enroll in modules in the ITIL Intermediate Level.

To learn more about ITIL Foundation training, contact Ashford Global IT today!

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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