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What is the “Information Technology Infrastructure Library” or ITIL®?

ITIL® has become the internationally accepted standard for IT Service Management structure. It involves a broad range of integrated IT “Best Practice” approaches complemented by other associated professional certifications such as COBIT (Control OBjectives for Information and related Technology), CMMI (Capability Maturity Model Integration) for process improvement and organizational development, and Project Management Professional (PMP).

Based on Service Support and Service Delivery to IT customers (at all levels within the organization), ITIL is continually evolving as IT technology changes in scope and structure several times each year. ITIL certification is the leading approach to keeping managers ahead of or at least aware of all the growth and developments in the field of Information Technology.

More than simply another certification, ITIL embodies the practices of proactive management in realizing the optimal IT infrastructure to provide reliable, dependable and continually improved service within the organization. With that goal foremost established, ITIL identifies management processes to monitor and control applicable interfaces (groups, departments, etc) within an organization to ensure IT availability, reliability and consistency remain constant while monitoring all impacting elements.  One of the most important concerns for any organization is controlling overhead costs and how to monitor those effectively yet unobtrusively. ITIL can provide that avenue early in the stages of IT practice development.

ITIL was established in Europe in a joint effort in the United Kingdom and Belgium. ITIL is currently employed throughout most of the modern world in every industrialized nation. ITIL has been adopted by the governments and business organizations of Europe (including Germany, Spain, Italy, Denmark, Sweden, Switzerland). It is also widely employed in Japan, Singapore, Australia, Canada and the United States.

 

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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