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What Is ITSM And How Do Professionals Use It?

Information Technology Service Management, or ITSM, is a vital management concept that enables tech-minded individuals to work together and move forward as unified organizations. Although these methods have their roots in abstract ideas about business management, they bear the potential for numerous real-world implementations, and ITSM principles are routinely applied at major firms.

In addition to training their staff to adopt ITSM approaches while developing and using technology, many firms take great pains to retrofit their old technologies to meet ITSM standards. This framework helps govern past projects as well as plan for new ones. Read more about improving service quality with ITSM by clicking here.

Understanding ITSM

ITSM has a number of focuses, but primary among these is the idea that technology factors and business goals should become more unified. Firms that provide services, for instance, need to take into account the complex nature of the apps, databases or networks they create in order to maintain profitability while developing all the individual components.

Companies that maintain continued relationships with consumers by performing upkeep on the services they provide are in the same boat. It’s impossible to create a once-off IT service and forget about it without experiencing some major fiscal ramifications in the process.

In order to address these concerns, ITSM frameworks and systems, like ITIL®, define all the different tasks and components involved in providing and maintaining a service. ITSM is critical to effective management because it helps business leaders understand the ongoing statuses and budgetary implications of their projects even if they’re not entirely familiar with all of the specific technical aspects.

What Is ITSM Used For?

It’s impossible to define ITSM without taking its goals into account. While the scopes of different service management strategies are as broad as the services themselves, there are definitely some main areas of focus.

One of the most important goals for those who use ITSM methodologies or training is to get a handle on the lifecycles of services. Scheduling development, troubleshooting, ongoing improvement and other common parts of an IT project is nearly impossible without some acceptable definition of what these steps actually entail.

Because many different stages in IT service development overlap closely, firms employ ITSM definitions to gain more accurate insight into their endeavors.

What Makes ITSM Important?

True, there are many firms whose current IT departments and projects seem to function perfectly well without formal ITSM frameworks, but that doesn’t mean they don’t have some kind of system in place or that their implementations are truly robust. Chances are good that firms with acceptable IT service delivery practices employ individuals who have some educational foundation or career training in ITSM techniques.

Competition is fierce, and it’s not enough to be a tech innovator. Companies that want to remain in the running have to be consistent, but it’s impossible to do this if your practices and business intents don’t align with your budget.

One of ITSM’s biggest strengths is that it directly correlates tech development factors with their real-world business costs. Firms that want to continually improve the quality of their IT products and still maintain their profit margins use ITSM to make more intelligent decisions along the way.

Ashford Global IT, AGIT, provides training tailored to the needs of business clients. Contact them today to discuss your IT needs and how they best can help.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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