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Using ITIL® to Keep Up with the Times

Business StrategyLike all good frameworks, ITIL® changes as time goes on. The one advantage it has over other IT Service Management philosophies, however, is that it doesn’t do so haphazardly.

Many training frameworks are not kept up-to-date with technology changes. As a result, they typically have to discard all their old material in favor of new information as needed. ITIL, on the other hand, benefits from a more foresighted approach. ITIL is built around a comprehensive set of core volumes, a glossary and modules that were designed to be reflective of the need for an organized transition. There are many benefits of implementing ITIL.

What is ITIL?

ITIL is a set of standards spearheaded by the U.K. Office of Government Commerce. It includes important volumes that focus on specific IT service areas including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Updated versions incorporate more languages than previous iterations of ITIL, which makes it far more useful for multinational corporations. The fact that the updated core volumes have been refocused on the goal of creating business value instead of just completing specific processes is also greatly appreciated by most firms.

Why Are ITIL Core Volumes Important?

All IT Service Management frameworks need some kind of structure. When you can easily focus your efforts based on which part of the service they affect, you’ll be more successful at optimizing them. Although it’s important to incorporate training and testing that address specific skill sets, it’s also critical to use an overall framework that connects all of the pieces together coherently.

ITIL core volumes help firms make sure that their services meet their own needs in addition to those of the consumers. They do this by defining different tasks and activities in terms of their impact on business value and ROI. Established core volumes also make it easier for firms to organize their training strategies and employee benchmarking.

What Makes ITIL Better Than Other Frameworks?

Aside from the fact that it’s more adaptive to changing business standards, ITIL is also less platform-dependent. The principles it covers can be applied to all kinds of IT services, regardless of their specific implementation.

ITIL is also more widely used than other frameworks. Again, its ability to function without relying on a particular hardware setup or software set means that it can be implemented seamlessly within different branches of the same widespread organization. As such, it makes communicating and cooperating with your partners and subsidiaries much more successful.

Trust leading IT training provider Ashford Global IT (AGIT) to provide you and your staff with the latest updates to the ITIL framework as well as other IT service areas. Visit www.ashfordglobalit.com to learn more.

 

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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