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Using ITIL® Processes To Better Your Business

ITIL ProcessesIT Service Management (ITSM) Frameworks are generally broken into distinct groups or stages that correspond with a service’s lifecycle. ITIL® is no different. ITIL processes encompass five different stages that help providers improve how they handle services throughout their lifespans.

Set Objectives With Service Strategy

During this initial stage of the service process, providers choose how they’ll meet consumer demands. The basic mechanisms that firms employ are commonly addressed here, and firms that develop services also use this early phase to come up with a lifecycle plan that helps them meet their long-term business goals. Choosing a Service Strategy methodology is critical to managing demands, relationships, finances and portfolios.

Establish Standards With Service Design

The Service Design stage is where the actual structure of the service is defined. The standards established during the Service Strategy phase are employed to help coordinate design activities, catalog critical assets, and negotiate Service Level Agreements with customers. Firms use Service Design to enact risk-management strategies and evaluate the capacity of their proposed service infrastructures. Other important aspects of this phase include supplier management, architecture management, security management and compliance management. Providers also work to define availability standards and continuity risks.

Control Your Risks In Service Transition

Here, firms actually build and deploy their services. Whether these projects are new or they’re iterations of previously built architectures, the Service Transition stage helps providers retain control of vital processes and changes that need to occur in real time. Every change has its own lifecycle, and each should be evaluated based on how it affects the service overall. These phases are closely related to release and deployment management as well as the development of the application as a whole. Firms use ITIL change management to validate service components and configure assets. A critical stage of transitioning services, knowledge management, also occurs here. Discover more about ITIL Service Transition by clicking this link.

Ensure Efficiency During Service Operation

After a service has been created, it must be delivered as efficiently as possible, and that’s where Service Operation comes in. While the fashion in which a service is deployed is left up to the provider, this stage gives firms a number of options for managing incidents and events, controlling user access, generating help request tickets and overseeing essential IT operations. This phase is just as important as actually developing the service because it determines the dynamics of the user experience.

Provide Continual Service Improvement

Finally, a service has to undergo continuous quality management reviews and evaluations to determine its worthiness and ensure that it continues to meet or exceed business productivity targets. Continual Service Improvement is a critical function that allows providers to improve the quality of their existing services as cost-effectively as possible when problems occur instead of scrambling to catch up after the fact. Although it may seem like a lot of work to break projects down into ITIL processes, these framework components are designed to fit naturally within any service implementation. They can drastically improve the quality of a service and ensure that providers enjoy better performance-analysis capabilities. Learn more about using processes to make sense of the lifecycle and divide projects into manageable workloads by reading this article. Ashford Global IT provides ITIL training to businesses of all sizes. Contact them today to discuss the right training format for your employees whether it be onsite or through a virtual training format.

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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