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Understanding Application Management

Information concept: Head With Keyhole and Data SafetyApplication Management is the Service Operation function that is responsible for supporting and managing applications throughout their lifecycle.  This function includes all personnel who maintain operational applications or provide technical expertise.

Application Management plays an active part in all decisions regarding applications, including deciding whether the application is purchased or developed in-house.  This decision is often made by a Chief Technical Officer or Steering Committee but they rely on information from a number of sources.  After finalizing the decision of purchasing or developing in-house, Application Management works with Technical Management to make sure that the knowledge required to design, test, manage, and improve IT services is developed and refined. Application Management also provides resources to support the Service Lifecycle and, if required, effectively trains and deploys those resources.

Objectives of Application Management

The objectives of Application Management are to support the business processes of an organization, to assist them in designing and developing new applications, and to support and improve ongoing applications. These objectives are met by:

  • Implementing applications that are well-designed, resilient, and cost-effective
  • Ensuring that the organization has the required capabilities to achieve its business objectives
  • Ensuring that the technical staff in charge of maintaining the applications has the necessary technical skills
  • Diagnosing and resolving any technical failures that occur

 

To understand how Application Management is essential in supporting the services that your organization provides, contact Ashford Global IT today!

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Mary is a leading trainer in Microsoft® and Business Applications.

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