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Uncover Integral ITIL® Processes For Your Business

On Site TrainingIf you are already familiar with the framework of ITIL®, also known as the Information Technology Infrastructure Library, then you may already know all about the five phases of the lifecycle and some of the guiding principles.

Although there is a lot of information available about ITIL as well as a number of courses from the ITIL Foundation Program all the way to advanced programs for business managers and IT professionals, focusing on these key ITIL processes can be a fantastic place to start.

Create Strategic Objectives

Delivering IT services is not in and of itself a business goal. One particular company may want to focus on delivering cutting-edge services, staying well ahead of the technological curve and attracting younger clientele who appreciate these services.

Other companies might choose to focus on delivering services to a handful of large corporations and developing these relationships. Cost, of course, is another major objective, and you may need to decide whether your business puts a priority on a high volume of clients and low prices or fewer clients with higher prices.

Choose these objectives strategically, thinking about where you would like to be a year from now or even a decade from now.

Protocol for Incident and Problem Management

One of the biggest problems that ITIL addresses is the inefficiency that occurs when problems or incidents arise. An incident might be a disruption of service to a particular client or another minor blip in the radar while a problem is considered to be a larger issue that might include something that leads to continued incidents among several platforms or clients.

While immediately addressing both incidents and problems is key for any business, it is vital that there is structure to prevent multiple people from working on a solution at the same time without proper communication. While the incident or problem gets resolved, the business and the services being delivered should still be able to function as normal.

Release Management Techniques

Releasing a new product or service is a massive part of many IT companies, but the release can be a hectic and stressful time that takes away from the delivery of existing services and attention to long-term clients. One major focus on ITIL is learning techniques that can help releases be managed efficiently. When services go live in these environments, you can expect fewer unexpected incidents and a much better handling of the problems that may occur.

Improve Services Continually

The idea of the lifecycle is important for many reasons, just one of which is that product and service development and delivery is cyclical. A service should never be thought of as having an end point, because it can never be ignored entirely or left alone. Instead, focus on continually updating services and having a system in place to check-in with existing products and clients. This ensures that employees are never complacent and services only ever continue to improve over time.

Implementing ITIL Processes can result in a transformation for your business. You may notice rising efficiency, less stress and a better meeting of deadlines. ITIL training programs can verse you, as well as your employees, on how best to implement ITIL Processes into the workplace.

Contact us today and let us set up a training session for your employees.


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Mary is a leading trainer in Microsoft® and Business Applications.

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