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Try ITIL® Foundation Training for a Company-Wide Introduction

Improve Your SkillsTrying to get an entire company on board with any kind of major changes can be challenging. If you’re hoping to implement key tenets of the ITIL® framework in the future, it is important to smooth the way by offering an introduction to these changes and how they can benefit individuals as well as the corporation as a whole.

Perhaps the most effective way to do just that is by offering employees the chance to participate in ITIL Foundation training.

Take a closer look at what participants can expect to learn over the three-day program offered by Ashford Global.

Advantages of Implementing ITIL

A primary reason to have employees participate in ITIL Foundation training is so that they can grasp the reason for the switch to ITIL implementation. Any changes in protocol should be embraced by staff, which requires them to understand the benefits of said change.

ITIL Foundation courses will help all participants see how implementation can benefit them on a personal level. Some of the individual benefits might include less stress when major problems occur, better interactions with customers and less wasted time when trying to connect or communicate with managers and other departments.

Roles of Each Stage in the ITIL Service Lifecycle

A key component of the ITIL Foundation curriculum includes an in-depth look at the ITIL service lifecycle. This lifecycle is the heart of the ITIL framework, so it is important that all personnel have an understanding of what it is, what it is made up of and why that matters.

Through the training, employees will be able to identify the five unique stages of the ITIL service lifecycle, which include Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Participants can also find out what stage of the lifecycle they belong to.

Relationship Between Stages of the Lifecycle

After understanding the various stages of the lifecycle, participants in an ITIL Foundation program can learn more about how those various stages relate to one another.

For example, someone who works in the physical delivery or installation with customers might be in Service Operation, and they should prepare to receive feedback from those in Continual Service Improvement.

Similarly, someone who creates marketing plans in Service Strategy may need to interact with those in Service Design in order to properly market and advertise new services that appeal to a target demographic of potential customers.

Key Concepts of ITIL

One of the most practical parts of an ITIL Foundation course will be mastering the basic vocabulary and key concepts of the ITIL framework as a whole.

This is important because it sets up participants to continue on the right path well after the certification has been earned and the course is finished.

Some participants could go on to earn more advanced ITIL certifications, help with implementation or oversee future training for new entry-level employees.

If you would like your staff to get an introduction to ITIL, then the ITIL Foundation training and certification offered through Ashford Global is a great place to start.

Contact us today to talk about your training needs.

 

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Frank is a leading trainer in IT Security.

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