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Tips for Implementing ITIL® in your Organization

The IT Infrastructure Library® (ITIL®) has been around for years. As a comprehensive plan for gathering the best practices from well-developed IT infrastructures, businesses have recently begun using the most recent version: ITIL V3. This newest version integrates a holistic approach that balances business goals with ever changing needs in technology. Businesses planning to implement ITIL V3 can take several steps to make the transition easier.

First, ITIL training is essential. Since ITIL works as a comprehensive system, understanding each component will help dictate where to begin with the Lifecycle process. ITIL incorporates a five-part philosophy when approaching the needs of the IT department: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. As an IT manager begins preparations for implementation, it is important to create a plan for integration. Take each process one step at a time and ensure it is fully supported.

The second step is gap analysis. Decide where the company is lacking and strive to implement those processes first. It is not enough to just approve the ITIL system; the company needs to embrace this technology. Your company may have previously used different terms for IT processes; however, it is imperative to begin using current process terminology and ITIL taxonomy as you begin implementation. You will need to be prepared to take information from the books and create a logical plan to incorporate it into your business structure. The ITIL V3 framework makes this process easier by giving IT technicians a step-by-step guide.

Do not try to do it all at once. Switching from ITIL V2 to V3 will take time. Look at your overall plan and goals for the company and create separate projects for each step. This will help ensure your IT staff does not become overwhelmed and lose interest in the process. As technicians build and gain confidence in the implementation and how it will make their lives easier, they will enjoy accomplishing each goal.

Finally, understanding how the Continual Service Improvement phase of the Service Lifecycle creates and maintains value for customers is vital. This is accomplished through monitoring and evaluating IT services to make improvements when they are needed. As IT personnel work to document new policies and procedures, they will increase the productivity of the department, saving the company money.

In the end, whenever you change a comfortable process, there will be resistance. Understanding the frustrations of your IT specialists and including them in the decision-making will make the transition easier. Through Continual Service Improvement, technicians will identify the best ways to maximize customer service by making improvements and predicting future needs. Making sure that project managers and personnel are well trained will also help with overall implementation. With this framework, there is no longer a separation between what is going in the IT department and predicting future requirements in other departments. Using this holistic approach and fully implementing the ITIL framework will give your company the competitive advantage it needs.

To learn more tips for implementing ITIL in your organization, contact Ashford Global IT today!

 

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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