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The Top Five Points Managers Should Know About ITIL® Implementation

Is there is a best way to implement ITIL® in your organization? Yes, say ITIL consultants, who have the following tips for any company seeking to adopt the ITIL best practices.

ITIL Implementation Requires Money And Time

You should have a good idea about the resources you’ll be likely to invest in an ITIL implementation project. Right off the bat, you should keep aside sufficient time and money to plan and sell the benefits of ITIL. The costs associated with the implementation should be clearly understood – this can include project costs, education costs, and purchase of new and/or upgraded systems and tools. For project deployment, you will need human resources, and this may mean the creation of new roles among your IT staff.

Formal Project Management Is A Requisite

As opposed to unconnected, ad-hoc activities, a properly planned Project Management approach must be taken. In this regard, some important considerations include:

  • Creating an overall strategy
  • Assigning a Project Manager
  • Developing a project team
  • Designing a project plan and managing it effectively
  • Assigning accountability for outcomes

Communicating The Plan Properly Is Important

A robust communication strategy is integral for the successful implementation of the project. The communication plan should clearly specify what needs to be done, who will do it, and what should be communicated. It should provide direction to those involved in the project. Senior management should stay actively involved through the course of the implementation, and communication should occur freely and frequently to ensure that everything is moving forward as envisioned.

Organizational Culture May Require Tweaking

You’ll have to address cultural issues arising out of the changes. To make informed decisions with regard to any transformation in organizational culture, you’ll need to take the following into account:

  • Organization’s personality – this includes values, beliefs, procedures, policies (written and unwritten), behavior and systems
  • Corporate culture and management/leadership styles
  • An understanding that you are promoting a culture of service and constant improvement.

The Implementation Will Be Met With Resistance

It is only natural that there will be some resistance to the change you’re seeking to bring about. It is up to the management to effectively handle conflicts arising out of change and ensure that the organization accepts the change quickly and whole-heartedly.

  • There should be a plan in place to manage predictable resistance patterns
  • Any real or perceived threat as a result of this change should be addressed immediately
  • A thorough communication plan should be developed to tackle resistance to change.

For more tips on implementing ITIL in your organization, contact Ashford Global IT today!

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Mary is a leading trainer in Microsoft® and Business Applications.

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