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The Service Management Tip Businesses Can’t Afford to Miss

IT Service ManagementTo remain relevant and competitive all businesses must improve IT service delivery and meet business needs more efficiently. Implementation of IT services on an ongoing basis, or Service Management, is vital to business success.

Although there is no silver bullet, there are a few, simple steps that can improve Service Management. There’s one tip in particular that has been getting results for businesses in various different sectors.

The Elephant in the Room

Most people tend to avoid confronting one fact head-on. There are so many IT challenges facing organizations right now that sometimes it seems impossible to handle them all.

IT, and business in general is becoming more complex every day. Specific areas that are posing difficult to manage include cloud, mobility, and compliance. The rapid pace of change makes it difficult to stay on top of all of the relevant developments.

Due to increased expectations from both businesses and customers, organizations must improve their Service Management. To top it off, it’s increasingly critical for information technology initiatives to clearly demonstrate a measurable business-value.

Boost Service Management by Making the Most of Corporate Training

ITIL Service Management can help improve the quality of IT service management within your business. The best way to ensure that employees have a firm understanding of the ITIL framework and the best practices for Service Management is through corporate training.

IT professionals with an awareness and comprehension of the ITIL framework can assess your current practices and plan improvements. They can also:

  • ensure solid infrastructure process at the core
  • improve service management process
  • govern IT services

If you understand why Service Management matters and you know that Service Management improvement happens internally, you’ll want to invest in training to give your employees the tools they need to improve the business.

If you’re interested in better serving your customers, demonstrate the value IT delivers, or evolving into an IT organization prepared for the rapidly changing business needs and expectations of customers, you need to take a hard look at how to keep employees and IT services agile.

Training and certification can help make sure your business is up-to-date on the best practices for IT implementation for clients. Contact training leader Ashford Global IT to discuss your needs.

 

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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