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The Secret to Delivering High Quality IT Services

IT Best PracticesService management requires making sure that IT services are aligned with the company’s needs and aggressively supports them. If IT processes and services are implemented, managed and supported in the correct manner, the organization will be more successful, put up with less disruption and loss of productive hours as well as reduce costs. That’s in addition to increasing revenue, improving public relations and achieving organizational objectives.

Adopting the Best Practices of the ITIL Framework

Consider this; the primary objective of service management is to ensure that IT services are aligned with business needs and actively support them. ITIL® training can greatly benefit any small or large business.

The Information Technology Infrastructure Library (ITIL) refers to a set of practices created for IT Service Management (ITSM®) that focus on aligning IT services with the needs of a business or corporate enterprise. Companies that have implemented the ITIL framework have reported a better relationship between business units, IT, and a reduction in costs related to services and service goals.

How ITIL Impacts the Service Lifecycle

In order for an organization’s IT investment to offer a benefit, the resulting IT service has to be well planned, designed, managed and delivered. That’s the purpose of IT Service Management. That’s also why ITIL Awareness is rapidly gaining momentum in North America.

ITIL is organized around a Service Lifecycle that includes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ITIL is Helping Leading Companies Optimize Service Delivery Tasks

The IT Infrastructure Library (ITIL) is the de facto standard methodology for internal IT service-delivery processes. Widespread adoption of ITIL best practices in IT departments across the globe is no accident. Companies looking for better control of how IT delivers services to the business community are recognizing the need to optimize and rationalize IT processes and define IT services that can be compared to the external outsourcing market.

Organizations looking to improve the quality of their IT services and align their IT with the needs of their business should take a serious look at implementing ITIL best practices. Ashford Global IT is a leading training provider for ITIL Certification. Contact them today to find out more.


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Frank is a leading trainer in IT Security.

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