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The Many Benefits of ITIL®

The Information Technology Infrastructure Library® (ITIL®) is a globally accepted IT framework that has been designed so that organizations (or businesses) can provide quality IT services to their clients within their budget. ITIL is a set of IT best practices that any organization can adopt to improve the overall working of its IT department. To date, ITIL has numerous benefits and the list is still increasing. Here are a few major, widely accepted and agreed upon benefits of ITIL:

  • The most important advantage of using this framework is enhanced IT services. Users are provided with reliable, consistent, and high-quality services.
  • Improved customer service.
  • Reduced costs.
  • Proper alignment of IT strategy with strategic long-term goals of the organization can lead to several industry advantages including better competitive positioning and better Financial Management.
  • Increased employee productivity.
  • Provides a quick-start approach to assist you in making the best use of your time and resources to see quick results.
  • Can be implemented in any size organization.
  • Improved IT security.
  • IT and non-IT assets can be utilized appropriately.
  • Improved Return on Investment of IT.
  • Reduction in number of IT service outages or downtimes

This is only a compressed list of some benefits that are directly associated with successful implementation of ITIL in any organization.

Contact Ashford Global IT today to learn how ITIL can benefit your organization!

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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