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The Long Term Importance of ITIL® Continual Service Improvement

In-Office TrainingAn integral element of ITIL® implementation is the idea of a lifecycle that guides the strategy, design, transition and operation of IT services.

The final stage of the lifecycle is Continual Service Improvement. In a shortsighted effort to cut costs or complete projects faster, some companies feel that it is okay to skip this stage.

In reality, however, it is vital to the overall success of the ITIL framework. Take a closer look at some of the ways that ITIL Continual Service Improvement can have long term benefits for your business.

Prevent Employees from Settling With Less Than Success

By the end of a lifecycle, which in some industries can be a process taking months or even years, employees are often so relieved to be completed that they don’t feel compelled to think back and determine whether their performance was as good as it could have been.

By creating a final stage like ITIL Continual Service Improvement, personnel will be able to reflect and consider whether they could have done better, which may motivate them for the future.

Maintaining Momentum for the Next Lifecycle

The completion of a lifecycle, particularly a successful one, can carry a lot of momentum and motivation with it. Instead of only celebrating success, ITIL Continual Service Improvement helps to harness the positivity and put in toward the tangible creation of new goals and new objectives, many of which may guide subsequent lifecycles in the weeks, months or years ahead for your business.

Analyzing and Addressing any Problems

ITIL Continual Service Improvement is the optimal time to reflect on the entire lifecycle and give thought to what, if any, problems occurred along the way. For example, there may have been an unforeseen delay that led to services being one or two days late across the board.

ITIL Continual Service Improvement is the stage where contingency plans could be created should the delay occur again.

Determine Whether Previous Objectives Were Achieved

Throughout the ITIL lifecycle, there may have been specific, tangible and measurable goals that were created. Businesses may have said that they wanted to provide services to a certain number of clients, make a certain amount of money or earn a certain ranking in their industry.

During ITIL Continual Service Improvement, managers and business executives should take a close look at those goals as well as the final numbers and see whether they matched up.

Setting Specific Goals for the Next Lifecycle

Whether or not previous goals were met for the lifecycle, the final stage of ITIL Continual Service Improvement is the perfect time to start thinking about the next set of goals. If a business wanted to break $10 million in earnings, for example, but only made $9 million, they could harness that ambition and set a goal of $9.5 million for the coming year. Having something specific to work towards can be incredibly motivating as you begin the next lifecycle.

Completing each of the five stages of the ITIL lifecycle is integral for success. ITIL Continual Service Improvement rounds out the lifecycle and brings with it a number of distinct advantages.

Contact us today and find out how we can help your business with the right training.


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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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