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The ITIL® V3 Qualification Scheme

The ITIL® V3 Qualification Scheme helps IT professionals receive vital and up-to-date information on the best practices in IT Service Management. ITIL is the most widely adopted approach for managing IT services worldwide. This framework helps organizations identify, plan, deliver and support IT services. Benefits that organizations have received from implementing ITIL include reduced costs, improved IT services, improved productivity, and improved customer satisfaction.

 

ITIL is currently in its third revision and is often referred to as ITIL V3. ITIL V3 takes a Service Lifecycle approach to providing services. There are five stages in the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Features of the ITIL V3 Certification Examinations

  • Syllabuses: APM Group is an ITIL Examination organization that specializes in global accreditation and examination services for organizations. APM Group has an international group of ITIL Experts who work on creating, updating and maintaining these syllabuses for the ITIL Certifications. Examination institutes are not allowed to alter or modify these syllabuses in any way.
  • Examination Questions: The group of ITIL Experts that develops the syllabuses also creates the ITIL Certification examination questions. These questions are updated frequently based on feedback received from candidates.

Details of the ITIL V3 Qualification Scheme

The ITIL V3 Qualification Scheme consists of four levels:

  • ITIL Foundation in IT Service Management
  • ITIL Intermediate Level
    • Service Capability Stream
    • Service Lifecycle Stream
    • Managing Across the Lifecycle
  • ITIL Expert
  • ITIL Master

The ITIL Foundation Level provides students with a general understanding and awareness of IT Service Management and the ITIL framework.

The ITIL Intermediate Level offers students more specialized knowledge in a specific area. There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream. The Capability Stream provides students with detailed knowledge of a group of processes. There are four modules in the Capability Stream: Operational Support and Analysis; Release, Control and Validation; Service Offerings and Agreements; and Planning, Protection and Optimization. The Lifecycle Stream provides students with detailed knowledge of a specific Lifecycle stage. There are five modules in the Lifecycle Stream, each representing one stage in the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The final module in the ITIL Intermediate Level is Managing Across the Lifecycle. This module ensures candidates have a comprehensive understanding of ITIL.

The ITIL Expert Certification is designed for candidates who want to demonstrate their strong knowledge of the ITIL best practices. To earn this qualification, candidates must have at least 22 credits in the ITIL Qualification Scheme: two of these must be from the ITIL Foundation Level, five from the Managing Across the Lifecycle module, and the remaining 15 from modules in the Lifecycle Stream and/or Capability Stream.

The ITIL Master Qualification is the final level in the ITIL Qualification Scheme. There is no certification examination for this level. However, candidates are required to apply their knowledge and understanding of ITIL to address real world assignments.

About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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