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The ITIL® V3 Foundation Course

Before we discuss the ITIL® Foundation course, it is very important to understand what ITIL is.


The Information Technology Infrastructure Library® (ITIL) is a generally accepted and widely practiced framework that describes IT Service Management (ITSM) best practices. ITIL provides organizations with a structure for planning, delivering, and supporting IT services. ITIL has several different versions; ITIL V3 is the latest version and takes a Lifecycle approach to providing services.

It is not easy to manage and improve the IT infrastructure in any organization; therefore, it is vital for every company to have ITIL certified individuals to help with an ITIL implementation. There are four levels in the ITIL V3 Qualification Scheme – ITIL Foundation in IT Service Management, ITIL Intermediate Level, ITIL Expert and ITIL Master.  By attending advanced ITIL training courses, IT professionals will possess the requisite knowledge and skills to put the ITIL practices into operation.  However, before you can enroll in the advanced ITIL training courses, it is necessary for you to successfully complete the ITIL Foundation course.

ITIL Foundation Course

The ITIL Foundation course provides students with a basic understanding of the ITIL framework. There are no requirements to enroll in the ITIL Foundation course; however, some familiarity with IT services will prove to be beneficial.

Topics that are covered in the ITIL Foundation course include:

  • An introduction to ITIL and IT Service Management
  • A detailed overview of the ITIL framework, including the five phases of the Service Lifecycle – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
  • Benefits of implementing ITIL in any organization
  • Factors that affect the Service Lifecycle

At the end of the course is a 60-minute certification exam.  This exam consists of 40 multiple-choice questions.  To earn the ITIL Foundation Certificate, students must correctly answer at least 26 questions.

Ashford Global IT (AGIT) presents the ITIL Foundation course through 3 methods – the traditional classroom version, virtual instructor-led training, and self-paced training.  In addition to convenient training options, AGIT also offers a Success Guarantee – this guarantee permits any AGIT student who is not successful on his or her first attempt at the ITIL Foundation Certification exam to receive a voucher for one exam re-take, re-attend an open-enrollment course at no cost, and receive additional study materials.  Please note that the Success Guarantee is not applicable to students enrolled in AGIT’s self-paced ITIL Foundation course.

To learn more, contact Ashford Global IT today!

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Frank is a leading trainer in IT Security.

One response to “The ITIL® V3 Foundation Course”

  1. Avatar zoekaitlyn says:

    ITIL Certification is definitely valuable as it provides good insight into with different areas of ITIL framework.

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