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The ITIL® Service Transition Stage Helps Service Lifecycle Run Smoothly

ITIL TrainingOver the past several decades, technology has played a major role in the way many daily work activities are now conducted in the business world. In addition, the impact that technology has made reaches far beyond just changes in daily work activities.

The fundamental way that many businesses operate has been changed by the presents of technology. With the important role that technology currently plays in the business world, many businesses have addressed the way that they utilize technology within their organizations in an effort to improve internal business operations to ensure overall business success.

Improving Technology with ITIL® Service Lifecycle

One method that many businesses are currently using to improve the utilization of technology within their organizations is  IT Infrastructure Library (ITIL). Moreover, at the core of this method is the ITIL Service Lifecycle, which contains five distinct stages. Each stage is important to the overall functions of the ITIL Service Lifecycle, but each stage plays a unique role in the ultimate success of the service lifecycle.

The five stages of the Service Lifecycle are:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Service Lifecycle is important in the overall mission of the ITIL because the Lifecycle is a key component in the primary purpose of ITIL, which is to help organizations improve their IT service management operations.

Service Transition Stage

Regarding the various stages of the Service Lifecycle, the stage that embodies the overall picture from concept to utilization is the Service Transition stage. In this stage, the planning and support process guarantees the efficient and effective transition of a new or modified service into actual production along with the required adjustments to the service management processes.

Furthermore, in the Service Transition stage the planning and support process must contain the service design and operational requirements within the transition planning, which in essence comprises the management and control of the transition plan. This includes the coordination of tasks such as:

  1. Observing and enhancing the Service Transition performance.
  2. Implementing the transition process, tools, and support systems.
  3. Reviewing all service release, transition, and operation plans.
  4. Coordinating progress of the transition concerning all risks, modifications, pending items, and discrepancies.
  5. Blending and positioning the transition planning with the customer, service and contract documentation.

Service Transition Stage Helps The ITIL Lifecycle

The ITIL Service Transition stage is essential for the movement of design concepts to the production point. Without the Service Transition stage, the ITIL Service Lifecycle is missing a crucial ingredient regarding the success of any IT service operation.

Every stage of the Service Lifecycle is important because each stage brings unique aspects to the overall success of the lifecycle. However, the Service Transition stage is transparent in its operations and performance. This transparency allows it to act as a conduit regarding the other stages in the Service Lifecycle.

Ashford Global IT (AGIT) is a leading training provider and business consultant in all areas of ITIL. Contact them today to find out more about training options for your business.

 

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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