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The ITIL® Service Lifecycle Can Help Improve IT Service Management

ITIL Service LifecycleThe business world has changed in many ways over the past few decades. One of the biggest changes has been in the area of IT operations and technology. Today, businesses both large and small are able to be more productive, efficient, and competitive because of the vast amount of technology that is available in comparison to just a few years ago.

Technology innovations such as WiFi, smartphones, tablets, laptops, and remote access software have made it possible for businesses to create a workforce of mobile workers as well as office workers who can perform at a highly effective level through the use of technology that is supported, maintained, and managed on a daily basis by business IT operations.

Technology Problem Faced by Businesses

Even though many businesses have a wide array of technology available and a pool of IT professionals who can handle the IT operations, there is a problem that some businesses face related to the use of technology.

The problem is that some businesses do not utilize an  IT Service Management (ITSM) method that ensures the businesses will be able to compete at a high level in their particular markets.

Structure for IT Processes

Moreover, a method that has helped many businesses solve this problem is ITIL®, which is short for IT Infrastructure Library. Currently ITIL is one of the most popular methods used regarding IT Service Management to help IT professionals discover, plan, provide, and support services for businesses.

At the core of the ITIL approach to ITSM is the belief that all available services should facilitate business change and growth. This belief is supported and encouraged through the use of the  ITIL Service Lifecycle.

The Service Lifecycle is divided into 5 separate and distinct stages:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Every stage depends on service ethics, processes, functions, and performance criteria for evaluation purposes. In addition, each stage depends on the other Lifecycle stages for contributions and opinions.

The focus on a continuous set of checks and balances concerning the Service Lifecycle guarantees that as business needs change, the services offered can adjust and react to the changes in an effective and productive manner.

Road Map to ITSM Success

Businesses are provided a road map to effective IT Service Management. The Service Lifecycle begins with the identification of customer desires and the regulation of IT requirements. The Lifecycle moves forward with the plan and implementation of the designated service and processes into live operation. Finally, the Lifecycle handles the examination and improvement phase of the service.

As businesses continue to grow and develop, the need for a proven and successful method for IT Service Management is necessary to ensure a successful transition during these various time periods. One of the most popular and successful methods available for businesses to use in the modern business era is ITIL.

Consult with ITIL training experts at Ashford Global IT, AGIT, to learn more about how the ITIL process can help you meet business objectives. Contact them today to find out more.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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