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The ITIL® Foundation Course – An Overview

Pen on the big book.The IT Infrastructure Library® (ITIL®) is a modern IT Service Management (ITSM) approach recognized and used in businesses worldwide. It provides a practical and comprehensive framework for planning and executing ITSM to cater to the needs of organizations and businesses.

To ensure top quality IT services, businesses recognize the need to hire staff who is ITIL certified.  The ITIL V3 Qualification Scheme consists of four different levels – ITIL Foundation in IT Service Management, ITIL Intermediate Level, ITIL Expert, and ITIL Master. To enter the more advanced ITIL training courses, it is required that you possess the ITIL Foundation Certificate.

The ITIL Foundation course covers the following areas:

  • The basic principles and concepts of IT Service Management
  • An introduction to the ITIL Service Lifecycle
  • The roles and processes involved in the Service Lifecycle
  • The relationships that exist between components in the Service Lifecycle
  • Benefits of implementing ITIL in an organization
  • Factors that affect the effectiveness of the Service Lifecycle

The ITIL Foundation course is geared towards professionals such as:

  • IT Managers
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

Contracting officers, Help Desk Managers, Infrastructure Managers and Technical Leads who are looking to get an IT Certification should also consider taking the ITIL Foundation course.

To acquire the ITIL Foundation Certification, you must pass the ITIL Foundation Certification examination. The Foundation Certification certifies that the holder has acquired an understanding of the basics of ITIL and the main processes involved in IT Service Management practices.

The ITIL Foundation Certification examination consists of forty (40) multiple choice questions to be completed in 60 minutes. The passing score is 65% or 26 correct answers out of 40 questions. Upon successful passing of the exam, the student shall earn 2 credits in the ITIL V3 Qualification Scheme.

Ashford Global IT offers the ITIL Foundation course in three different training styles that will ensure your success in passing the examination. Whether you’re able to commit to a traditional classroom type of training or not, Ashford Global IT has got options available for you!

  • Traditional Classroom Training – This training takes place in a physical classroom and lasts for 3 days.  The training sessions run from 8:30am to 4:30pm each day.  Classes are held throughout the United States. The ITIL V3 Foundation Certification examination is given on the last day of training.
  • Virtual Instructor-Led Training – Virtual instructor-led training allows students to attend and participate in classes from anywhere in the world as long as they have access to a computer and a reliable Internet connection. This course is held over five half-day sessions, usually scheduled from 1pm to 5pm EST. During each session, students are able to communicate with their classmates and instructor via chat windows.
  • eLearning/Self-Paced Training – This eLearning course provides students with real-life, hands-on training that is fun and engaging. Here, participants will attend a Virtual Training Conference at a hotel in Bangkok and will have the chance to assist hotel management by applying the ITIL knowledge and competencies they have learned from the course. Students will be able to access the course material at their convenience for a period of 20 days.

Jump-start your ITIL career now by choosing the right training style that best suits your needs and availability!

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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