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The Benefits of ITIL®

Businesses have always had a mammoth amount of data to organize. This causes challenges for all those involved in their management. These challenges are met and overcome by the implementation of ITIL® (Information Technology Infrastructure Library®) which provides certification, tools, techniques and skills to individuals which will allow them to align the needs of the business with the best practices of IT Service Management. ITIL follows a reliable and systematic method which facilitates efficient collection, analysis, and distribution of data.

Globally Proven

Since ITIL is based on common concepts and best practices, it is used as a global standard across companies. The versatility and flexibility of the framework allow it to be implemented almost anywhere and work flawlessly. In case of any discrepancies when it comes to alignment of the business with IT, the system is always open for improvements. Not only is ITIL flexible, it is also scalable which means that it can be implemented across companies of varying sizes.

Customer Satisfaction and Relationship

Since ITIL takes away much of the technical issues, it leaves organizations with the time to tackle the real issues such as customer satisfaction. Satisfied customers are a step towards a successful company.

Quality of Service and Reliability

Since the methods implemented in ITIL are globally proven, companies can focus on consistently providing customers with agreed levels of service. There can be a reduction in downtime and disruption since support teams can restore the system quicker. The service levels and the regulatory, contractual and legal compliance requirements can be met easier.

Service Delivery Optimization

The provision of standards and models by ITIL allows service providers to improve their service delivery methods along the chain. They can improve and simplify the relationship between trading partners. Businesses can also internally improve the processes related to service providers, users, customers and suppliers allowing them to make informed decisions about cost optimization, the risks involved and the potential for improvement. The most commonly found benefits of ITIL implementation are a 30% reduction in support costs, a 20% increase in Incident Resolution on the first alert and reduced risk.

Versatility and Flexibility for Change

The ITIL Service Lifecycle aims at allowing service providers to focus on their main objective which is delivering value to their customers. They are expected to do that while making a seamless transition to business and IT. The definition and management of portfolios related to customer care allows for an in-depth analysis and then customization of the service in order to benefit the company. This allows transformation of the system and the business so they can meet on an even plane where they can be seamlessly aligned for effective functioning. Implementing ITIL has shown a noted increase in the success rate of changes. Another benefit is that any late changes that might have been overlooked before can be resolved with lesser risk involved.

To learn more about the benefits ITIL can bring to your organization, contact Ashford Global IT today!

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Frank is a leading trainer in IT Security.

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