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Technical Management: Providing Technical Expertise to the IT Sector

Using Smart PhoneTechnical Management refers to the departments that provide technical expertise and skills as well as overall management for the IT infrastructure. This Service Operation function makes sure that the necessary skills and expertise are in position to design, build, transition, operate, and improve the IT services provided by the organization.  Technical Management is also responsible for implementing and maintaining a stable technical infrastructure.

Technical Management cannot be provided by a single group or department. For any IT infrastructure, it is very important that there is more than one technical support team. Technical Management requires division of labor.  IT personnel should be grouped according to their area of expertise or technical skills sets.

Activities that Technical Management is involved with include:

  • Identifying the knowledge and expertise necessary to operate the IT infrastructure and deliver services
  • Verifying the skills that exist in the organization and those that need to be improved
  • Instituting training programs to develop those skills that need improvements
  • Assisting in the design and development of new services
  • Managing vendors
  • Contributing to Service Design, Service Transition, and Continual Service Improvement projects

These are just a few of the activities that Technical Management is a part of.  To learn more about all the activities Technical Management is involved with, enroll in the ITIL V3 Service Operation course or the ITIL V3 Operational Support and Analysis course at Ashford Global IT!

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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