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Serving Up ITIL® Training for the Restaurant Industry

Restaurant ITIL TrainingInformation technology services management, or ITSM, plays a critical role in ensuring the ultimate success of any firm or organization that relies on modern technology. Today’s service-oriented businesses, like restaurants and hotels, are increasingly employing networked systems that permit them to share information, track expenditures and expand their operations.

Without an underlying framework it’s very difficult for companies to implement IT systems and services that meet their business needs reliably. Here’s how ITIL® training can help such organizations master ITSM.

Dealing with Practical Problems

Don’t think your favorite local eatery has a need for smoothly running IT systems? Simply consider the fact that most payment processors provide network-enabled transaction processing services. Even though restaurants often purchase these payment solutions as complete packages, they can’t leave their implementation up to chance.

Businesses are responsible for setting up and maintaining their own systems. Failure to execute and diligently monitor network operating standards can lead to security breaches from hackers, critical slowdowns, material waste and costly inefficiencies, especially in the fast-paced restaurant world.

The need for proper ITSM is particularly pertinent when companies decide to link their various systems. For instance, a firm that wants to create a unified solution incorporating its accounting software as well as its asset management applications must follow ITSM principles to identify potential problems and devise cost-effective solutions. For restaurant owners who want to check up on their firms remotely via smartphones and other resources, creating a highly functional network is the essential first step.


Businesses across a range of industries rely on various ITSM frameworks and methodologies. ITIL, however, is well suited to the needs of the IT needs of the restaurant industry because it’s extremely flexible.

ITIL Awareness training, for instance, is specifically designed to help firms make sense of ITSM. Companies that don’t have particularly technology-oriented staff begin here to ensure that everyone is operating from the same playbook. They then provide further advanced training to the individuals whose job positions merit it most. In this fashion, ITIL makes it possible to institute workplace-wide ITSM standards while reducing training expenditures and conserving human resources.

The other reason that ITIL is popular among restaurant businesses is that unlike many technology frameworks, it focuses heavily on profit-relevant business goals. In addition to customizing your training program to fit your firm’s schedule, you can actually customize the framework itself to accommodate your business needs. As a result, the success metrics you rely on become uniquely tailored to your corporate goals, and because you’ve adopted a uniform ITSM framework, you don’t have to waste time translating details from tech speak into terms that investors and decision makers can understand.

Real-World Successes

Of course, the examples presented here aren’t just conjectures. ITIL training has been used by small independent restaurants and franchise chains around the world. Implementing the ITIL framework in your restaurant or franchise operation will better align your IT practices with the overall strategy and goals for your business.

Ashford Global IT consultants have learned through experience how to incorporate vital ITIL principles into highly accessible, adaptable training programs. In the process, they’ve helped major multi-brand restaurant operators, like Darden Restaurants, Inc., of Olive Garden and LongHorn Steakhouse fame, improve how they use software, networks and technology. Contact Ashford Global IT soon to learn how your service firm might benefit from superior ITIL training that connects IT usage to business profitability in a meaningful fashion.


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Frank is a leading trainer in IT Security.

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