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Service Validation and Testing

Service Validation and Testing provides a quality assurance component by verifying that a service will provide value to the customers as well as the business.  In addition, Service Validation and Testing ensures that the new or changed service meets all of the customer specifications and is fit for use and fit for purpose. If services are not properly tested, further Incidents and Problems may result, and added costs may be incurred.

Key policies that support Service Validation and Testing are:

  • Service Quality Policy
  • Risk Policy
  • Service Transition Policy
  • Release Policy
  • Change Management Policy

In the Service Validation and Testing process, organizations develop a test strategy and a test model to assess their services before the services are produced and finally released. The basis for the testing is done using the information that is detailed in the Service Design Package. This includes the business functionality, availability, continuity, security, usability and regression testing. These tests will demonstrate the usage, utility, and reliability of the services.

For testing to be successful, there must be an understanding of the complete service, including how it will be used and the way it was designed. Every service that is contained within the Service Lifecycle, whether it is a service that was developed in-house or brought-in, must be tested appropriately. In addition to the testing, there must be validation that the requirements of the business will be met in different types of situations within the extent of agreed business risk.

In addition, Service Validation and Testing helps organizations set warranty targets and Service Level Guarantees.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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