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Service Transition Planning and Support – A Key Process in Service Transition

Hand with a white pencil writing: EXPERTISE word cloudITIL® is an ever-evolving framework that any organization can use.  It is comprised of key principles, processes, and strategies for IT Service Management that can be customized to meet the needs of the organization.  ITIL V3 is the most recent version of this framework.

Service Transition is one of the five Service Lifecycle stages.  Service Transition is responsible for shifting new and changed services from the test environment into the live business environment while ensuring that there is minimum disruption to existing services.  Processes in Service Transition include Service Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Evaluation Management, and Knowledge Management.  This article will focus on the Service Transition Planning and Support process.

Service Transition Planning and Support is in charge of planning and coordinating all the resources that the Service Transition processes need to package, build, test, release, deploy, and establish a new or changed service.  Service Transition Planning and Support ensures that these activities are done within the predicted cost, quality, and time estimates.  This process also plans and coordinates resources so that the new or changed service meets the requirements outlined in Service Design.  In addition, Service Transition Planning and Support identifies, manages, and controls any disruptions that take place when transitioning the new or changed service into the live environment.  This process provides support to all the processes and personnel involved in the Service Transition phase.

By having effective and efficient Service Transition Planning and Support within your organization, you will be able to manage any number of Changes and Releases while continuing to deliver high-quality services, resulting in enhanced customer satisfaction.

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Mary is a leading trainer in Microsoft® and Business Applications.

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