Home » ITIL » Service Asset and Configuration Management

Service Asset and Configuration Management

Service Asset and Configuration Management (SACM) is a process within the Service Transition phase that allows IT management to have greater control over the Service Assets and Configuration Items in an organization. The main purpose of SACM is to identify, control and document the Service Assets and Configurations Items while protecting their integrity throughout the Service Lifecycle. From a legal and financial standpoint, the deployment and control of the Service Assets and Configuration Items are very important to an organization, and this process ensures that they are properly administered.

SACM provides other Service Management processes with up-to-date information about the status of the Services Assets, Configuration Items, and IT infrastructure. This information is stored in the Configuration Management System (CMS).  The CMS identifies relationships between an item that is to be changed and any other components in the infrastructure, thus allowing the owners of these components to be involved in the impact assessment process. The CMS is a logical model (as opposed to physical) of the entire IT infrastructure and contains details of all of the Configuration Items in one or more physical Configuration Management Databases (CMDBs).

Tags: , , , ,

About this author:

Avatar

Frank is a leading trainer in IT Security.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.