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Role of ITIL® in Improving Information Security – Part II

Here are a few more ways in which ITIL® can improve your organization’s Information Security.

ITIL Provides a Strong Foundation for Information Security

From a general standpoint, a foundation is quintessential to the implementation of any process. If you structure a process in a haphazard manner and then implement it, the whole process will be unstable. It only needs some stress and strain to expose the chinks. Before you know it, the process will come crashing down around you. With ITIL, a stable foundation can be laid for the implementation of Information Security processes. ITIL advocates quite a few best practices like Incident Management, Configuration Management and Change Management, which are very effective in improving Information Security.

Take this example. Every issue in Information Security has to be audited to understand the mistakes and to ensure that the mistake will not be repeated. A study showed that inadequacies in Change Management were the cause for a significant number of issues in Information Security. By using ITIL, you are eliminating those issues.

Improves Overall Understanding of the System

When it comes to implementing Information Security protocols, you cannot expect the other departments to understand all the technical concepts. However, it is important to educate all your employees about the importance of existing and new Information Security measures. With ITIL, you have a way of ensuring non-technical staff understand the significance of Information Security.

When the importance of Information Security for your organization is understood, you have a better chance of obtaining approvals and authorizations to implement new security protocols or revise the existing ones. For example, when presenting your case to your top-level management, you can highlight how improvement in Information Security according to ITIL policies and guidelines will improve the quality of service. They will follow the line of reasoning and be more likely to approve the request.

Prevents Disorganized and Rushed Implementation of Information Security Protocols

One of the fatal errors in implementing Information Security protocols is the rushed or disorganized implementation of certain processes. The company may just want to get it done as they view Information Security as not as important as other processes. But ITIL policies and guidelines dictate otherwise. ITIL insists on having a methodical and organized approach for implementing Information Security. This gives you both time and resources to ensure that the implementation is without flaws.

Clear and Periodic Evaluation of Information Security

ITIL guidelines state that Information Security implementation should be evaluated on a periodic basis. Also, the reports should be evaluated comprehensively so that the factors that caused prior issues are eliminated. This procedure helps in minimizing the risks that are likely to cause issues with Information Security.

The aforementioned are not the only advantages ITIL brings to Information Security. Contact Ashford Global IT today to learn how you can leverage the flexibility of ITIL policies and guidelines to improve Information Security in any way you want.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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