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Real-Life Approach to Lifecycles Through ITIL® Foundation Training

Technology TrainingOne of the biggest and most exciting decisions you can make as a company is deciding to implement ITIL® principles across the board. This collection of best practices can transform daily operations for the better, but it does require effort and training at the beginning to make sure that all staff are on board with the new system.

Rather than just learning from a book or a video, ITIL Foundation Training offers a more hands-on approach to learning that can be instrumental in helping all employees learn their place within the lifecycle. Discover some of the key ways a business can benefit from enrolling all or most of their staff in an ITIL Foundation Training course.

Ability to List the Benefits of ITIL

Perhaps the most important part of having employees participate in a three-day program focused on ITIL Foundation Training is that participants will learn exactly what the benefits of ITIL are. If you want staff to be excited about implementing new protocol, it is integral that they truly understand the significance of these changes.

Just some of the benefits of ITIL participants will be familiar with might include more reliable service, happier customers and an advantage in a competitive industry.

Identity Each of the Five Lifecycle Phases

Arguably the most pivotal part of ITIL implementation is breaking down service into five distinct phases, each of which comes together to form the lifecycle. The five phases are service strategy, service design, service transition, service operation and continual service improvement.

If nothing else, everyone in your company should be familiar with each of these five phases as well as their order within the lifecycle. Understanding the phases and their transition from one to the next is a pivotal part of embracing ITIL and delivering better, more efficient service to customers.

Understanding Personal Role in a Designated Lifecycle

As an individual employee, simply being able to recite facts about ITIL and the lifecycle won’t be enough to make real changes in the workplace.

A key element of ITIL Training is personal placement. Essentially, this is where all participants try to determine where their role fits into the lifecyle and what phase best categorizes their daily tasks.

This is important both so that each employee can better understand their role and so that they pay close attention to the information provided about the phase that impacts them the most.

Get Real-Life Examples of How to Implement ITIL Into Daily Tasks

One of the ways that ITIL Foundation courses differ from other training programs has to do with its hands-on approach. When your company enrolls its employees into this training course, you can expect the curriculum to include real life examples of implementation in your industry.

By examining case studies that reflect realistic challenges, problems and services, participants will get an accurate taste of how to implement ITIL and follow protocol. Making these decisions under trainer supervision is a smart way to prepare employees to handle them on their own in the future.

Through Ashford Global, businesses big and small can benefit from enrolling their employees in a three-day ITIL Foundation program.

Contact us today and let’s schedule your ITIL training.

 

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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