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Reaching the ITIL® Expert Certification

Technology ExpertiseWhether ITIL® is already the framework for a business or a company is planning to adopt ITIL as a set of best practices in the future, having as much information as possible will help operations run smoothly. Implementation on a small or a large scale requires an expert who understands the benefits of ITIL and can oversee any changes to ensure they are going according to plan. The answer, then, is often to have a certified ITIL Expert on the payroll.

While it is certainly possible to hire a professional who already has the necessary certifications, an alternative is to have a current employee work through the training programs and earn the title of ITIL Expert.

Here is a closer look at exactly what that route might look like.

Starting With the Basics

The first step in earning an ITIL Expert Certification is the same across the board: completing the ITIL Foundation Training course. This is an introduction to the basics of ITIL, or the Information Technology Infrastructure Library. The course is worth two credits, and it takes three full business days to complete.

Participants will be familiar with the benefits of ITIL, the vocabulary commonly used throughout training and the various stages that make up the ITIL service lifecycle.

Earning 15 Additional Credits in ITIL Training

After completing the ITIL Foundation Training course, anyone hoping to earn the ITIL Expert certification will need to earn an additional 15 credits within the ITIL training catalog. Typically, candidates for the certification will complete courses within either the Intermediate Capability Stream or the Intermediate Service Stream.

Capability classes might include planning protection and optimization, service offerings and agreements, operational support and analysis or release, control and validation. Available courses in the service stream include service design, service operation, service strategy, continual service operation and service transition.

Completing the full 15 credits can take a while, even if the courses are taken back to back. However, upon completion, candidates will be ready for the final course that solidifies their title as ITIL Expert.

Completing the MALC Program

After the ITIL Foundation course and the subsequent 15 credits focused on either capability or service, anyone eager to become an ITIL Expert will have one final class to complete. The Managing Across the Lifeycle class, or MALC, is a five-day program that ends with a comprehensive exam.

The course curriculum focuses on how to be a leader through ITIL implementation as well as how to organize staff and assess changes. Once completed, students will officially be ITIL Experts, and they will be ready to take on the challenge of leading a team or a business to ITIL success.

Honing ITIL Expert Skills and Attributes

Becoming an ITIL Expert doesn’t mean the work is over. ITIL is a set of best practices, and they can and do change to adjust to new research as well as advanced technology. Part of an ITIL Expert’s job will be staying informed about these changes.

In addition, ITIL Experts should be great communicators who can explain the tenets of ITIL to their employees or their superiors.

Ashford Global provides the training and tools it takes to become an ITIL Expert. From foundation training to MALC, all the courses are available from the some trusted source.

Contact us today and let’s schedule the training you need.


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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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