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Pursuing the ITIL® Foundation Certification as an Organization

Corporate ITIL Foundation TrainingAs companies all over the world implement improved ITSM techniques, ITIL® stands out as an ideal framework for building projects. Service providers large and small employ this certification scheme in hopes of creating more resource-efficient offerings.

While the way businesses use ITIL may vary, all training must begin with ITIL Awareness and Foundation training.  However, every organization follows a unique path to attain service management proficiency.

ITIL for Individual and Group Training

ITIL Foundation is not an organization-wide certification or accreditation. Each individual in your workforce must earn their own qualification by passing a standardized test. Of course, this doesn’t mean Foundation training regimens have to be disjointed or unmanageable. Many firms realize great successes by implementing structured ITIL education that targets different workforce components.

For instance, even though the Foundation program is designed to impart universally relevant ITSM knowledge, you might decide to use specialized study materials geared towards specific employees, like managers or system administrators. Many organizations can improve their training programs by rearranging the same material to target different jobs or individual learning styles. Naturally, for these kinds of strategies to work, training professionals need to know about the different ITIL Certification types and how they’re related.

Major Points Your Training Must Address

Wondering what ITIL Foundation training ought to cover? Remember that you’re not just training your staff how to pass the test; you’re also teaching them how to redefine their everyday work in terms of business processes and long-term organizational goals.

The ITIL Foundation syllabus defines a few learning areas in which students must demonstrate comprehension or awareness. These include Service Lifecycles, the practice of Service Management, and some of the processes, functions and roles involved in ITSM.

While these objectives are relatively basic, good training managers always try to present them in a manner that students can relate to. For instance, you might work with a training planner to come up with service process examples from your own organizational history so that you can explain the concept of a process to your staff more effectively.

Structure Your Training to Fit Your Organization

By now, you’ve probably become at least passingly acquainted with the basic ITSM concepts introduced in ITIL Awareness training. If you want to dive into Foundation training successfully, you’ll apply what you’ve already learned to target your current weaknesses.

There are multiple ways to tailor ITIL training. Suppose the cloud application you offer started off fine, but now it’s prone to interruptions and outages that drive your users mad. Planning your Foundations training so that it transitions smoothly into subjects like Service Continuity Management could help you improve your deficient practices.

Foundation Certification lets you identify the business goals you want to achieve and build services that help you pursue them. Ashford Global consultants work with a range of companies from diverse industries to deliver effective ITIL training. Improve and apply your ITSM knowledge by contacting them today.

 

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Mary is a leading trainer in Microsoft® and Business Applications.

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