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Prepare for Disasters With IT Service Continuity Management Training

Business Group Looking at LaptopNo business leaders like to think of their company being rendered incapable of basic operations. These worst-case scenarios may not happen frequently, but they can be game-changers when they do occur. The most prepared companies, particularly in the IT industry, will have measures in place should these disasters occur, and they will also be ready to get back to operational level as quickly as possible.

To ensure that your company can bounce back from any setbacks, enroll one or more managers into an IT Service Continuity Management program. Here are just some of the benefits of having trained IT Service Continuity managers available in a crisis.

Create Protocol for Disaster Situations

One of the most important things that someone educated in IT Service Continuity Management will learn is how to prepare a protocol system for disaster situations. When a disaster does occur and service interruptions take place, that protocol can be enabled. This gives all staff something productive and helpful to do in order to get the system back on track.

Having protocol in place at every stage of the ITIL lifecycle makes it easier to solve problems quickly and avoid a chaotic situation during a disaster. After all, to recover from a disaster it takes quick thinking and rapid action, all of which can be ensured through detailed steps outlined by an IT service continuity manager.

Distinguish Between Incidents, Problems and Disasters

A major benefit of IT Service Continuity Management training is learning the difference between an incident, a problem and a disaster. When something negative happens that can impact production or customer satisfaction, action should be taken. However, the level of action depends on the severity of the problem.

An incident is the least problematic on the scale, and a problem is often a collection of incidents related to an underlying issue. A disaster, on the other hand, is a full-blown emergency that could potentially disrupt IT services to all clients.

Report and Distribute Information About Service Interruptions

Accurate and updated information is vital when recovering from a disaster. Customers need to be informed of any potential service interruptions as well as forecast times for resumed service. Staff need to know how to respond to the questions of clients, and everyone on the payroll needs to be aware of what steps are being taken for information recovery.

IT Service Continuity Management is partly about knowing how to share the right information so that it is available to all who need it.

Ensure Recovery Policies are in Line With Business Priorities

Recovery is always the goal after an IT disaster, but it has to be in line with business priorities. Although temporary measures might be needed in emergency situations, the overall goal should be restoring the budget, operations and priorities for an IT company as quickly as possible without sacrificing core values or objectives.

At Ashford Global, there is a range of ITIL training courses available that help executives and managers understand the scope of IT Service Continuity Management.

Contact us today and let’s get your training scheduled.

 

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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