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Overview Of The Five Modules In The ITIL® Intermediate Lifecycle Stream

best practiceITIL® training is a great way to become more marketable in today’s job environment.  By investing in yourself, you can stand out from the crowd when you are looking for a job or trying to get a promotion.  Possessing an ITIL Certification is one qualification highly sought after by many employers.

The ITIL V3 Qualification Scheme has four levels: ITIL Foundation in IT Service Management, ITIL Intermediate Level, ITIL Expert, and ITIL Master.  There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream.  The Capability Stream concentrates on executing, managing, and improving a series of clustered process activities throughout the ITIL Service Lifecycle.  The Lifecycle Stream investigates the management and control of activities and techniques within the specific phases of the Service Lifecycle but not the details of each of the supporting processes.

This article provides a brief overview of each course in the Lifecycle Stream.

ITIL V3 Service Strategy Lifecycle Course – Service Strategy assists organizations with setting their objectives, policies, guidelines, and expectations for providing services to customers. IT professionals will learn how to design, develop, and implement IT Service Management as an organizational capability as well as a strategic asset. The four main processes studied in this course are Demand Management, Financial Management, Strategy Generation, and Service Portfolio Management.

ITIL V3 Service Design Lifecycle Course – This class addresses the design and development of services and IT Service Management processes.  Service Design studies how an organization can develop the most cost-effective service(s) while still providing value and customer satisfaction as well as meeting the organization’s objectives.  There are seven key processes in Service Design: Service Level Management, Supplier Management, IT Service Continuity Management, Availability Management, Capacity Management, Security Management and Service Catalog Management. Business professionals will also learn the Four Ps of Design: people, products, processes, and partners.  Furthermore, the five aspects of design will be explored: Service Solutions, Service Management Systems and Tools, Technology and Management Architectures, Process Design, and Metric System.

ITIL V3 Service Transition Lifecycle Course – Service Transition provides guidance on how to develop or improve existing capabilities for transitioning new or modified services into operation.  This phase deploys Changes to services and Service Management processes in a coordinated way to minimize the risk of failure or service disruption.  Service Transition has four underlying processes: Change Management, Release and Deployment Management, Service Asset and Configuration Management, and Knowledge Management.

ITIL V3 Service Operation Lifecycle Course – Service Operation coordinates and performs activities that are required to deliver and manage services at agreed upon levels to business users and customers.  Business professionals will learn how service stability can be maintained and value can be delivered to customers.   There are five main processes in Service Operation: Incident Management, Problem Management, Event Management, Request Fulfillment, and Access Management.   In order to complete these processes, Service Operation incorporates four key functions: the Service Desk, Application Management, Technical Management, and IT Operations Management.

ITIL V3 Continual Service Improvement (CSI) Lifecycle Course – Continual Service Improvement helps an organization create and maintain continuous value for customers.  CSI reviews, analyzes, and makes recommendations for improvement opportunities in each Lifecycle phase.  IT professionals will study the Continual Service Improvement model, the 7-step CSI process, and the Circle for Quality Improvement (Plan-Do-Check-Act).

The course length for each of these modules is 3 days.  Each course takes place in a traditional classroom setting with face-to-face instruction.  Students will learn through a combination of lecture, discussions, and scenario-based team and individual activities and exercises.

To learn more about the ITIL Intermediate Lifecycle Stream, contact Ashford Global IT today!

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Mary is a leading trainer in Microsoft® and Business Applications.

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