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Overcoming Employee Resistance to Change with Onsite ITIL® Training

Onsite ITIL TrainingEvery business needs to be able to adapt and refine itself to stay competitive in an ever-changing market. ITIL® was designed to meet this need by directing the streamlining of business systems and resources for maximized productivity and security in the short term while still maintaining flexibility to accommodate further growth and market changes in the future.

However, the concept of change isn’t always immediately embraced by individual employees due to potential concerns about how such changes might affect their own interests in addition to those of the company.

Given that employee support and cooperation are crucial in designing and implementing new systems to their highest potential, making an effort to address reasonable concerns is an investment that can pay off in terms of morale, productivity and retention. One way to facilitate this is through onsite ITIL training.

Benefits of Onsite ITIL Training for Employees

Hosting onsite training in the workplace addresses a few important concerns for employees. The willingness of a company to train current workers in new job skills communicates that it values its people and relieves fears of being cast off or replaced. It helps employees feel empowered and included in company changes instead of threatened by forces beyond their understanding and input.

It can also build up a stronger sense of company culture and encourage cooperation and positive interaction with management and between coworkers by reinforcing that everyone is in this together.

Benefits of Onsite ITIL Training for Businesses

In addition to fostering happier and more capable employees, onsite training benefits businesses by giving them more access to watch over participants to stay in touch with their reactions and address any concerns as they come up. Businesses can also help tailor and reinforce the education their workers are receiving by inviting further discussion on principles learned as they pertain to a company’s specific needs beyond general theory.

Most importantly, it allows a business to assess individual aptitudes and personalities as workers progress through the training so that it can best match up its people to the most suitable positions later on if significant restructuring takes place. For example, employees who have spent a long time in challenging or inefficient work roles that are likely to be changed may have found fulfillment in being able to use problem solving or social networking skills to get their jobs done. They may not be as happy in the same roles once challenges are removed, or they may be resistant to change out of fear of being replaced if the new job role requires less personal skill to do, and the company might be better served moving them to other positions that make better use of their talents.

Who Should Be Trained in ITIL Principles

While the majority of ITIL implementation will fall to the IT department and business managers, it is not an exclusively tech-oriented domain. The goal of ITIL is not to create new technological systems to support existing business practices; instead, it is to create new, superior business practices based on technological resources.

Ideally, every full-time employee should have at least some minimal exposure to ITIL principles so they can understand the direction the company is heading and contribute meaningful input. Department heads and Human Resources should have more substantial involvement because they will have to answer employee concerns and shoulder accountability for the end result.

However, the main goal here is not the technological knowledge itself but the fostering of a new or strengthened company culture that can grow with and be excited about business changes that make the most of technological advancements as they become available. Onsite ITIL training for businesses offers the most flexibility and control to customize employee education to best meet the needs of individual company situations.

Ashford Global IT is a leading consultant and training provider to small and large businesses. Contact them to discuss your ITIL or other IT training needs.

 

 

 

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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