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Next Wave in ITIL®

Due to advancing technologies, it is a competitive market for service-oriented enterprises. Companies that place value on goals and objectives and expect to compete are recognizing that Information Technology (IT) is the backbone to success. Companies must engage in “service based,” consumer-driven technologies that will increase their business growth and opportunities over the coming years.

Investing in IT Service Management (ITSM) is the method by which enterprises will experience the opportunity for continued business success, given the ongoing demand for “as a service” based solutions. Based on the best practices of ITSM, the Information Technology Infrastructure Library® (ITIL®) takes the complexity out of IT. Since its inception in the late 1980s to identify, plan, deliver, and support IT services, it has come a long way. It was further developed in 2007, gaining worldwide recognition and implementation. Today, ITIL is accommodating businesses that are competing in a primarily services oriented industry. Based on ten years of proven results by enterprise-wide IT leaders and professionals, ITIL has evolved into a more service driven tool. As the foundation for IT Service Management, ITIL integrates the people and processes with technology and suppliers to change organizations, resulting in improved processes, productivity, services, structures, and customer satisfaction.

The implementation of ITIL can help organizations worldwide deliver better IT services, both to the internal infrastructure and to their external customers.

Service Based ITIL

With new waves in technological advancement, companies need a succinct focus in order to stay ahead in their markets. With ever-growing hosted IT services, cloud computing, social media, and an ensuing mobile based industry in the forefront, a stable Information Technology Service Management philosophy and the ITIL principles needed to support it are critical for continued business success.

Consumers are looking for responsible, tested, and reliable systems to support these new technologies, and they will find it with companies that have integrated proven ITIL fundamentals and processes. Companies take a proactive approach when IT is integrated with all aspects of the business. Businesses need to be prepared as technologies continue to evolve.

From an organizational perspective, an ITIL foundation supports and benefits internal staff. They gain competence, help increase business productivity, and experience job satisfaction and long-term employment opportunities. With IT roles and responsibilities well defined within the organization, unique career opportunities are available.

The ITIL foundation is proven to offer a level of quality service that is focused, measured, and continual for the entire Service Lifecycle. This foundation builds strengths in IT service abilities, which ultimately builds strengths in customer relationships.

Service Benefits with ITIL

By establishing ITSM through the proven principles of ITIL, organizations benefit from positive, “as-a-service” based results that customers are demanding in our current state of technology:

  • Measured service quality for continual improvement
  • Flexible model for relative business processes
  • Proven methods saves organizations time and money and strengthens productivity
  • Prepares IT infrastructure for advances in technology
  • Better tools for collaboration and communication
  • Business teams are on the same technology wavelength
  • Creative minds working together for future innovation
  • Customer satisfaction and return business based on “service” philosophy

ITIL is a necessary foundation for ensuring that all facets of the IT business infrastructure and IT services are managed and for supporting overall business continuity. ITIL is a powerful, necessary tool in this advancing technological landscape. Service is the IT focus of the future.

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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