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Navigating the ITIL® Service Lifecycle as an Individual Worker

ITIL TrainingITSM frameworks have a lot to offer, but the best students delve deep into the intricacies to make their own tasks more doable. Go beyond the basics in order to get more from the skills that ITIL® Service Lifecycle training promotes.

While many people are content to take these schemas at face value, those who apply and innovate new methods based on the Service Lifecycle find it much easier to advance their careers. Here are a few tips to keep in mind.

Planning Ahead For Future Tasks

One of the most appreciated benefits of ITSM frameworks is that they allow organizations and teams to keep the future in mind. For instance, managers can prepare for the actions they’ll need to take in order to ensure specific services remain viable as time goes on and consumer needs change. Companies, in turn, find it easier to budget when they have a more concrete idea of how such factors will play out.

Don’t fall into the trap of thinking that these planning capabilities aren’t available to individual employees; smart workers use the Service Lifecycle concept to get ready for future tasks. Although it may be impossible to implement every desirable service backend feature initially, for example, keeping the lifecycle in mind early on makes it easier to choose which analytic tools and management options are essential and focus one’s efforts.

Maintaining Self-Awareness

The analytic tools that ITSM devotees create and use aren’t just for tracking service performance. These methodologies can also be employed to manage one’s own workload, even though many trainees believe they’re solely for high-level managers.

ITSM concepts like the Service Lifecycle take the human factors into account, so they’re readily adaptable to one’s personal task list. While they won’t replace a calendar or daily planner, they can make these tools more efficient by helping IT professionals prioritize.

Define the different tasks that go into delivering and maintaining a service in terms of their place in the overall framework. When tackling each item, be sure to analyze different task components of the lifecycle to get a feel for which parts of future projects will require more effort, time or funding. This is an excellent way to improve one’s work strategies.

Building Better Products

Finally, remember that the ITIL Service Lifecycle doesn’t end at service delivery. This valuable planning tool also addresses what happens to a service following its initial end-user stress test.

Those who maintain end-game awareness change their attitudes and strategies for the better. Use awareness of the end stages of services, such as continual improvement and troubleshooting, to account for common possibilities such as expansion or technology changes. Keep an open mind and create more flexible services that foster improved working relationships through the consistent application of vital ITIL concepts.

Ashford Global IT (AGIT) is a leading provider of ITIL training for businesses. Contact AGIT today to find out more about their IT training courses.


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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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