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Maintaining Accountability with Online ITIL® Training

Online ITIL TrainingWhen you task your staff with earning their ITIL® credentials, their success or failure after the fact is a good indicator of how well they applied themselves. It’s not the only measure of training efficacy, however; you also need to connect your training edicts with concrete data that reveals whether students actually put the appropriate effort into learning.

While this isn’t as much of an issue with higher-level courses, conducting introductory ITIL training online demands study programs that generate useful performance data. Is your course structure delivering sufficient feedback?

A Window Into ITIL Training Online

Online ITIL training isn’t the mysterious void many business owners seem to imagine. Although you’ll definitely notice factors that are absent from traditional education, the lack of a formal classroom setting doesn’t make it impossible to learn from how students and instructors interact. Instead, online training often reveals uniquely interesting metrics you can’t find anywhere else.

For instance, being able to see which practice test questions students took longer on or which course material files were downloaded frequently might shed light on the subjects that give people the most trouble. Similarly, tracking how well people do on practice exams when they’re held at different times of day and graphing the results could help you target the best times for workforce training. Relying on the right metrics and training practices may drastically improve your business processes.

Contextualizing the Results

The value of the feedback you get from your training may not be immediately obvious. This is especially true if you’re training a large workforce. It’s harder to pick out the most valuable tidbits when there are so many to sort through. It may be useful to hash things out with your training managers before beginning a new regimen or trying to learn more about your current one. Discover what kinds of trainee performance metrics they already rely on, and find out what makes this information so critical to your business mission.

Connecting your training program to its fiscal ramifications early on is also a great way to get into the ITIL mindset.In addition to talking to your own training department heads, you should seek outside perspectives whenever you can. Chat with an ITIL professional to gain a better understanding of how you’ll be able to apply your unique organizational training goals and standards to the pursuit of ITIL mastery.

Setting up a Training Framework

Finally, remember that the most effective training typically incorporates some kind of underlying plan. Although online training lends itself well to free-form corporate education and self-paced learning, your teams are likely to benefit from structure. A uniform syllabus lets students gauge their progress, and it helps you keep them accountable for their performance.

Ashford Global is a leading trainer and consultant for ITIL and other IT programs. Talk to one of their consultants to find out what good, effective ITIL training entails, and how they can help you implement an effective training program in your workplace.


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Mary is a leading trainer in Microsoft® and Business Applications.

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