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Learn Best Practices for IT Service Management

ITSM TrainingAny business leader that wants to supercharge their organization’s service should learn best practices for IT Service Management (ITSM). It doesn’t matter if you’re worried about pleasing end users or internal customers, delivering high quality IT Services is imperative, yet difficult at times.

Effective ITSM centers on the connection between the service provider and the customers and is a necessity in today’s world. To get IT Service Management right, organizations must attempt to both understand and identify customer needs as well as customer business requirements. This is often a herculean task, but help is available.

How will learning best practices for IT Service Management help your company? By learning what works and why, organizations can improve IT service delivery in several ways. Examining business processes proactively means that firms will spend less time “putting out fires” and more time delivering the services that their customers depend on.

A Brief History of ITIL®

ITIL, formally known as The Information Technology Infrastructure Library, is a set of practices created for IT Service Management (ITSM) that focuses on aligning IT services with the needs of a business. There are different levels of certification within the body of knowledge such as the ITIL Expert Certification.

It’s important to make the distinction that ITIL is not a tool but rather a set of best practices related to IT Service and Lifecycle Management. ITIL practices are designed to help companies identify areas where they need improvement. The ITIL body of knowledge provides specific guidelines on where companies can make particular changes to slash costs and boost productivity.

What Do ITIL Certifications Mean To Your IT Management Practices?

ITSM endeavors to bring into alignment IT service delivery with the company’s, employees’ and customers’ needs. Because ITIL is so important to effective ITSM, it stands to reason that firms should be investing in training their staff to become proficient using the principles of ITIL. Certifications are a globally recognized way to ensure that individuals posses a baseline of specific knowledge related to service management. They’ll also have enough knowledge and experience to use the tools properly.

Effective service management is more important than ever, especially now that trends like big data, self-service provisioning and bring-your-own-device are prevalent within the business world. Arming employees with the tools to take advantage of all of these trends as well as protect the organization’s information technology resources is critical. CIOs and other business leaders must also ensure that they’re providing wide-ranging ITSM training. This is the only way to stay nimble as a company and ensure that the processes in place will keep users happy.

You can provide training for employees to earn various ITIL Certifications such as the ITIL Expert Certification onsite, virtually, and off-site. There are many different options available so it’s best to conduct due diligence to make certain that your choice is the best option for the business.

Ashford Global IT (AGIT) is a leading provider of ITIL, ITSM and other IT training. Businesses can choose from a variety of training options to best fit their needs. Contact them today to discuss your employee training needs.

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Mary is a leading trainer in Microsoft® and Business Applications.

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