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ITIL® Version 3 and its Salient Features

The IT Infrastructure Library® (ITIL®) Version 3 has been on the market since 2007, but many organizations have failed to transition to the latest version of ITIL.  ITIL V3 takes a Service Lifecycle approach to IT Service Management.  There are five phases in the Service Lifecycle – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.  Instead of nine ITIL books, Version 3 has only five books – each describing one phase in detail.

Points To Keep In Mind

ITIL Version 3 places more emphasis on the Service Lifecycle as a whole rather than specific processes. This version emphasizes the need for review and improvement and the fact that IT processes need to be iterative to incorporate changes easily. The Service Lifecycle also ensures that changes can be integrated in any stage.

ITIL V3 focuses more on servicing business goals and gains rather than focusing on supporting only information technology, which was the emphasis in ITIL V2. This is why Return on Investment (ROI) and Asset Management are some of the concepts that are addressed in detail in this version. ITIL has been updated to better serve and measure business outcomes. New roles and responsibilities have also been introduced, and existing roles have been expanded in ITIL Version 3.

Advantages Of ITIL V3

It goes without saying that all organizations should implement ITIL V3. There is no need to worry as the ITIL authors have described, in detail, every step of ITIL V3 implementation.  In addition, there are ITIL training courses available to help with the implementation.

ITIL V3 is a complete model that is interconnected very well. The ITIL V3 books have been well-structured, eliminating the inconsistencies present in the books in the previous version. The books in the present version have also been cross-referenced very well. The ITIL V3 framework and the related documentation or books are complementary to that of other modern standards like COBIT and ISO 20000. ITIL also complements software development methods and Project Management methods used in most companies.

In keeping with latest advancements in technology, ITIL V3 incorporates technologies like Service Oriented Architectures and virtualization.  This updated version has better guidelines for Information Security. An updated Access Management process has been added to define how Access Management should be implemented to optimize Information Security. In regard to Information Security, ITIL V3 also has new or improved guidelines for Incident Management, Request Fulfillment, and Knowledge Management among other processes. Most importantly, to adhere to the iterative Service Lifecycle emphasized in ITIL, a book has been added for Continual Service Improvement, detailing the processes for service evaluation and improvement.

To learn more about the changes in ITIL V3, contact Ashford Global IT today!

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Mary is a leading trainer in Microsoft® and Business Applications.

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