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ITIL® V3 Foundation – What Is It About?

Due to the popularity of IT within different organizations, the demand for standardizing practices used in IT development and IT Service Management (ITSM) has increased. Information Technology Infrastructure Library® (ITIL®) is the most widely accepted approach to ITSM and defines best practices for IT Service Management. If you plan on proving yourself as the best in the IT field, you should pursue the many certifications found in the ITIL V3 Qualification Scheme.

The ITIL V3 Foundation Certificate is the first qualification in the ITIL V3 scheme. The ITIL V3 Foundation Certification training course provides IT professionals and business managers with fundamental knowledge of ITIL and IT Service Management. This course examines key concepts, principles, terminology, and processes in the ITIL Framework. The ITIL V3 Foundation Certificate is a prerequisite for all other certifications in the ITIL V3 Qualification Scheme. The following are the basic competencies certification applicants will have after completing this training course:

  • Knowledge of what the ITIL Framework is
  • An understanding of the principles and concepts of ITSM
  • The advantages of injecting the best practices of ITIL into an organization
  • The ability to identify IT Service Management processes and map them to the Service Lifecycle
  • An understanding of roles and activities involved with the Service Lifecycle
  • Knowledge of how the Service Lifecycle can be affected to increase its effectiveness
  • Knowledge of the success factors needed to implement ITIL processes

Following the three-day course (or the five-day online course), certification applicants will take the ITIL V3 Foundation Certification Exam, which is usually given to students on the last day of the in-class training course. Those who attended the online course will be given exam vouchers which should be used within three business days.

The ITIL V3 Foundation Certification Exam lasts for 60 minutes and consists of 40 multiple choice questions. A candidate must secure at least 65% of the marks to pass the exam and receive the ITIL V3 Foundation Certificate and 2 credits in the ITIL V3 Qualification Scheme. With this certification in hand, candidates can choose to pursue higher certifications in the ITIL scheme.

Ashford Global IT (AGIT), which is one of the leading training centers in the U.S., offers training courses to prepare applicants for the ITIL V3 Foundation Certification Exam. With the help of the institute’s skilled instructors, highly interactive classes, and excellent quality study material, getting the certificate won’t be so difficult. Plus, thanks to AGIT’s Success Guarantee, if you do not pass the ITIL V3 Foundation Certification Exam on your first attempt, you will have the chance to re-attend an open enrollment class at no cost as well as receive a voucher for one exam re-take. This is one aspect which separates AGIT from other institutes out there.

So, for those who want to improve the quality of the IT services in their companies, the ITIL V3 Foundation Certification is a welcomed addition to their expertise.


About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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