Home » ITIL » ITIL® V3 Foundation Course – General Overview of The Class and Exam

ITIL® V3 Foundation Course – General Overview of The Class and Exam

Build new businessITIL® V3 2011 is the most widely adopted methodology for IT Service Management in the world.  Companies like Disney and NASA have relied on it for years, and every day, more and more companies implement it.  There are several training and qualification programs in the ITIL V3 Qualification Scheme.  Each training module provides you with a certain level of knowledge that can be used to find employment in the field or advance your current career.

The first level in the ITIL V3 Qualification Scheme is ITIL Foundation in IT Service Management.  The ITIL Foundation course provides you with a complete working knowledge of the basic concepts, terminology, structure, and processes in the ITIL V3 framework.  It’s essentially a starter course; you will not be qualified to put ITIL practices into operation until you complete additional training.  This class is designed for a number of people including IT professionals who are looking to gain a basic knowledge of ITIL V3, need knowledge of how ITIL can be used to improve the quality of IT Service Management in an organization, or work for a company that has adopted ITIL V3.

Many topics and subjects are reviewed in the ITIL Foundation class including key ITIL and IT Service Management principles and concepts, the Service Lifecycle, select processes, functions, roles and responsibilities, and the benefits of implementing ITIL in any organization.  Some of these topics will only be touched on to give you a basic awareness while others will go into more depth to provide you with a solid comprehension of the subjects. The ITIL Foundation course prepares you for the ITIL V3 Foundation Certification exam.  This 60-minute exam consists of forty multiple choice questions.  Only one choice will be correct, and you will have to answer at least 26 questions (65% of the exam) accurately in order to pass.

Contact Ashford Global IT today for more information on the ITIL V3 Foundation course!

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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