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ITIL® V3 for Businesses

The IT industry has evolved over the years and plays a crucial role in the performance of many businesses.  At the same time, the IT Infrastructure Library® (ITIL®) has also evolved and is now focused on the delivery of end to end services. ITIL V3 is the latest version of ITIL and comes with five books on Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Improvements In The New Version

The third version of ITIL draws heavily from the lessons learnt in the previous versions and allows IT companies to improve their alignment with their business effectiveness and efficiency goals. The new version will enable you to adopt a service-centric approach and will also create a transparent link between business and IT, which is a main goal of IT Service Management.

The previous books had a few deficiencies, which the new books are trying to overcome. There is a lot of prescriptive guidance including flow chart details, organization charts, and process models, all of which help for a cost effective and fast implementation. Organizations which end up adopting ITIL are able to automate various tasks and fine tune IT processes, which help in increasing business efficiency.

Using ITIL V3 To Its Full Potential

To make the most out of ITIL V3, you should work with business and IT colleagues to figure out the business needs and the role IT can play in supporting those needs. The best way to create process models is deriving them from your ‘as is’ processes and then analyzing them for any possible improvement. It will be very useful to have someone with modeling skills in this session.

ITIL V3 allows business CIOs to measure the exact value of implementing ITIL processes and the services which are delivered using these processes. As a result, the company will be able to place more stress on the business value rather than the intricacies of mechanics in IT.

Those looking to make use of the templates provided in the ITIL framework should remember that the templates are merely a guide. It still remains essential for an organization to define the IT and business requirements to enjoy successful results, irrespective of the ITIL version they use.

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About this author:

Jon Francum

Jon is the Director of Training at Ashford Global IT.

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