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ITIL® Training for More Efficient Government Operations

Government ITIL TrainingAlthough many IT Service Management (ITSM) principles are couched in terminology that reflects business-oriented goals, governments and nonprofit organizations also benefit from ITIL® training. These entities routinely apply ITIL concepts to create more effective IT services, networks and support applications, and training is key to their ability to master the necessary techniques.

ITIL Supports Diverse Organizational Goals

ITIL makes it a bit easier for organizations to correlate their IT operations with the objectives they ultimately want to achieve. For governments that perform a wide range of functions, the ability to explicitly quantify the relationships between IT endeavors and real-world results is invaluable.

Governments typically have different goals than traditional for-profit businesses, but these can still be defined using rigorous metrics. For instance, a municipal administration that seeks to maintain a digital point of contact with members of the local community may implement a website that includes a chat function or help desk. With such a project, the cost efficacy and consumer satisfaction rate of the point of contact might be evaluated based on real user data and expenditure analysis.

ITIL facilitates such advanced measurements by teaching IT staff to create services and features that incorporate analytical feedback from the start. Because this places more information in the hands of decision makers, online ITIL training can help organizations lower overall project failure rates.

ITIL is Scalable

Many of the advantages of ITSM frameworks like ITIL lie in their expandability. ITIL training begins by defining IT services in terms of basic components, such as change requests, deliverables, incidents and other important lifecycle factors. Once an organization has a firm grasp on these essential characterizations, they can be applied to various technologies and methodologies to accommodate a range of project scales.

Such flexibility ensures that ITIL-based stratagems don’t lose their efficacy simply because an organization modifies details like network architectures, hardware or programming languages. In fact, ITIL even accounts for these transitions and changes, making it easier to complete them in a self-aware, resource-efficient fashion. Similarly, benchmarks can also be tailored to meet the requirements of various project sizes, ensuring that feedback and progress tracking is more accurate.

Who’s Using ITIL Training?

ITIL methodologies are employed by businesses and government agencies around the world. The fact that many standards are aligned with specific regulatory guidelines makes it possible to ensure compliance in a variety of regimes and regions.

Although the ITIL framework originated in the UK in the 1980s, it has since been officially adopted by bureaucracies in multiple nations. ITIL training comes in many forms, however, so it’s important to pick a reliable professional education strategy for your employees and partners.

Ashford Global IT’s attention to detail and ability to create customizable training programs have benefited numerous governments, including the City of Orlando, and their consultants are well-versed in tailoring their training methods to your unique needs. Learn more by contacting them today.

About this author:


Mary is a leading trainer in Microsoft® and Business Applications.

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