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ITIL®: The Global Best Practice for IT Service Management

The IT Infrastructure Library® (ITIL®) is the most widely adopted framework for IT Service Management (ITSM) worldwide. It is a nonproprietary best practice adapted for businesses and organizations.

Experts created ITIL by integrating the best practices of major organizations, the knowledge of top professionals, and the expertise of IT service providers worldwide.  ITIL became valuable and gained recognition in the early 1990s largely because of the positive results its practices brought to various companies.

ITIL provides across-the-board skills and knowledge through training, qualifications, published materials and support tools, and it comes in several languages.

The value of ITIL focuses on the IT service provider’s understanding of the business objectives and priorities of the customers and the part IT services play to meet those targets. It follows a ‘lifecycle’ approach to IT services and focuses on five practices: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

  • Service Strategy centers on the collaboration of business strategists and IT to develop IT service strategies for businesses.
  • Service Design focuses on the overarching IT architecture of each IT service to meet business objectives by being effective and useful.
  • Service Transition is the handling of changes from the existing to the new operational IT environment, which includes the growth and passage of new or modified IT services.
  • Service Operation is the delivery and support of operational IT services to meet business needs and deliver forecasted benefits.
  • Continual Service Improvement involves learning from experience and customer feedback and adopting an approach that ensures continual improvement of IT services.

Which companies use ITIL? Thousands of companies worldwide and of all industries and sizes have adopted ITIL. These include

  • Tech giants such as HP, IBM, Microsoft and Fujitsu;
  • Major retailers such as Staples, Target and Walmart;
  • Financial service providers such as Bank of America, Barclay’s Bank and Citi;
  • Entertainment companies such as Disney and Sony;
  • Vehicle manufacturers such as Boeing, Bombardier and Toyota; and
  • Life Sciences companies such as Eli Lilly, Pfizer and Takeda Pharmaceuticals.

For more information, contact Ashford Global IT today!

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About this author:

Angel Prusinowski

Angel is a leading ITIL® instructor at Ashford Global IT.

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